CHINONYE NEBO
Okota, Lagos, Nigeria | --| LinkedIn ID: linkedin.com/in/chinonyenebo
SUMMARY:
• Dynamic and result-oriented Customer Service Professional with over 4 years of
experience, delivering outstanding support and ensuring timely, precise project
completion.
• Proficient in organizational and administrative tasks, with rapid typing skills and strong
communication abilities.
• Demonstrated expertise in managing client relationships, handling complex queries, and
utilizing various software tools.
SKILLS
• Interpersonal Skills
• Communication skills
• Problem-solving and analytical skills
• Time management
• Phone/Email Communication
• CRM Tools (Hubspot, ZOHO)
• Customer support tools (Intercom, Freshdesk)
WORK EXPERIENCE
Branch Manager | Carbon Car Care, Lagos, Nigeria
August 2022 – Present
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Lead branch operations, supervising customer service teams while managing key
administrative responsibilities.
Develop and implement strategic initiatives driving sales performance from 40% to 80%.
Spearhead recruitment and training programs, enhancing team capabilities and
operational excellence.
Establish and maintain comprehensive customer feedback systems and KPIs to ensure
superior service standards.
Customer Service Representative | Carbon Car Care, Lagos, Nigeria
September 2018 – July 2022
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Managed high-volume customer communications across multiple channels (phone calls,
emails, and chats), delivering exceptional service.
Drove a 35% increase in positive customer reviews by providing outstanding support to
over 2,000 customers.
Managed customer relationships through CRM platforms, ensuring efficient order
processing and timely ticket resolution.
Implemented effective complaint resolution strategies through cross-departmental
collaboration.
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Cultivated strong customer relationships through a personalized service approach and a
deep understanding of client needs.
Secretary | Piousway High School, Lagos, Nigeria
September 2014 – July 2016
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Maintained comprehensive student records and office documentation systems
Recorded and documented meeting minutes and seminar proceedings
Developed and formatted examination materials using Microsoft Office Suite (Word,
Excel)
Class Teacher (NYSC) | Lagos, Nigeria
June 2013 – June 2014
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Designed and delivered curriculum for multiple subjects including Commerce, Accounts,
and Computer Knowledge.
Implemented effective student assessment methods and behavior management strategies.
Maintained regular parent communication to support student development.
EDUCATION
Nnamdi Azikiwe University – Anambra, Nigeria
BSc. Banking and Finance
TRAINING AND CERTIFICATIONS
Proficiency Certificate in Management
• Concepts in Management
• Management Theories and Models
• Managerial Behaviours and Attitudes to People
McKinsey Forward Digital Badge
• Learning and Resilience
• Problem-Solving
• Communication Skills
Digital Witch Academy
• IT Support
• Virtual Assistant
• CRM Tools
ALX
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Virtual Assistant
Research/Data Entry
Scheduling of appointments/Calendar Management
September 2008 – August 2012
