Chinonso Ogbodo

Chinonso Scholastica Ogbodo Customer Success Manager/Graphics Designer Location: Nigeria Email Address:-Phone: (- https://dribbble.com/scholasart SUMMARY Detail-oriented Customer Support person and Brand Designer with 2 years of experience in CRM tools, telemarketing and virtual assistantship roles, providing comprehensive administrative and customer support to clients across diverse industries. I am proficient in managing calendars, scheduling appointments, coordinating travel arrangements, and handling correspondence with efficiency and accuracy. With my self-taught skills in graphics designing, I have 4 years of experience in crafting visually compelling designs using Photoshop, Adobe Illustrator, Figma, and Dreamweaver. Driven by a passion for aesthetics and colourful art, I excel in creating stunning flyers, newsletters, brochures, book covers, social media ads, carousels, complimentary cards, and logos. My designs are characterised by meticulous attention to detail, a keen eye for colour integration, and an innate artistic flair that brings each project to life with unique and breathtaking visuals—dedicated to enhancing brand identity and communication through innovative and impactful graphic solutions. EXPERIENCE Brand Designer/Social Media Manager Wycript Enugu August 2022 -May 2024, ● Designed and developed brand identity materials including logos, business cards, and promotional flyers. ● Created visually engaging newsletters, brochures, and book covers to communicate company offerings effectively. ● Produced social media ads and carousels to enhance online presence and drive engagement. ● Collaborated with the marketing team to ensure design consistency across all platforms and materials. ● Utilized Photoshop, Adobe Illustrator, Figma, and Dreamweaver to craft high-quality, aesthetically pleasing designs. ● Developed mockups for various promotional materials to aid in stakeholder presentations and approvals. ● Ensured all designs adhered to brand guidelines and reflected the company's mission and values. ● Engaged in regular feedback sessions with team members to refine and improve design outputs. ● Managed multiple projects simultaneously, ensuring timely delivery and adherence to project timelines. ● Conducted market research to stay updated on design trends and implement innovative design strategies. Brand Designer/Customer Success Manager 530 Logistics June 2022 - May 2023, Enugu ● Provided excellent customer service by addressing inquiries, resolving complaints, and offering detailed product information. ● I assisted customers with order placement, tracking, and delivery inquiries to ensure a smooth logistics experience. ● Managed customer communications through various channels, including phone, email, and live chat. ● Maintained accurate records of customer interactions and transactions for efficient follow-up and service. ● Worked with the operations team to ensure timely and accurate fulfilment of customer orders. ● Identified and reported recurring issues to management, contributing to improved customer satisfaction and operational efficiency. ● Developed social media graphics and promotional content to boost brand visibility and engagement. ● Utilized design tools such as Photoshop, Adobe Illustrator, Figma, and Dreamweaver to produce high-quality visuals. ● Designed mockups and prototypes to present design concepts to stakeholders for feedback and approval. Administrative Assistant Department of Physical and Geosciences, Godfrey Okoye University November 2020- April 2022, Enugu • Efficiently managed the reception area, greeting visitors, students, faculty, and staff in a professional and friendly manner. • Answer and direct incoming calls, providing information and assistance as needed. • Schedule appointments, meetings, and conferences for faculty and staff, utilizing calendar management software. • Prepare and distribute correspondence, memos, letters, and reports as requested by university personnel. • Maintain and update filing systems, both electronic and physical, ensuring easy access to important documents. • Assist in the organization and coordination of departmental events, such as orientations, workshops, and seminars. • Handle administrative tasks related to student enrollment, including processing registration forms and maintaining student Social Media Manager/ Graphics Artist Centre for Social Media Studies October 2018 - April 2020, Enugu ● Developed and implemented social media strategies to increase online presence and engagement. ● Designed visually appealing graphics for social media posts, promotional materials, and digital campaigns. ● Managed social media accounts, including content scheduling, posting, and community engagement. ● Conducted social media audits and analyzed metrics to track performance and optimize strategies. ● Collaborated with the marketing team to create cohesive branding across all digital platforms. ● Engaged with followers, responded to comments and messages, and fostered an online community. ● Assisted in organizing and promoting events through social media channels. EDUCATION Bachelor of Science in Physics Minor in Electronics • Godfrey Okoye University • Enugu • 2020 • 4.8/5.0 CGPA (First Class) • Awarded a full scholarship for 3 years in recognition of excellent academic performance. CERTIFICATIONS General IT Support Digital Witch IT Support • 2024 • Gained hands-on experience in CRM tools like HubSpot, Freshdesk and Zendesk, email marketing, lead generation, automation, project management using Asana, Trello and Clickup, appointment scheduling, SLA policies and SaaS for relationships. Virtual Assistant Professional Udemy • 2024 • Completed comprehensive training in virtual assistant skills through Udemy's Virtual Assistant Mastery Course. General Administrative Assistant Alison • 2023 • Acquired practical knowledge and hands-on experience in utilizing various project management tools like Trello, Asana and Clickup. Graphics Design Mastery Coursera • 2021 • Mastered the concept of colour, hierarchy, typography and layout after completing a 30-day design challenge at the end of this course. SKILLS HTML Brand Design Document preparation Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Access) Customer relationship management tools (Hubspot, Freshdesk, Zendesk, Intercom, Slack) Virtual assistantship Inbox and calendar management Password management Email marketing Appointment scheduling Internet research Social media maintenance Cold calling