Chinomso Benita Okoro

OKORO CHINOMSO BENITA​ Virtual Assistant | Customer Support Specialist​ Abuja, Nigeria​ - |- PROFESSIONAL SUMMARY Detail-oriented and reliable Virtual Assistant and Customer Support Specialist with over 5 years of experience delivering high-quality administrative, executive, and customer service support across digital platforms. Proven ability to manage schedules, handle multi-channel customer communication (email, calls, live chat), and streamline processes to improve organizational efficiency and client satisfaction. Tech-savvy and highly adaptable, with strong communication skills and a solutions-focused mindset. Adept at using modern tools to support remote teams and ensure seamless service delivery. CORE SKILLS & COMPETENCIES • Virtual Assistance & Administrative Support​ • Customer Support (Email, Chat, Calls)​ • CRM & Data Management (Zoho CRM, Freshdesk, Salesforce)​ • Scheduling & Calendar Management​ • Email Management & Communication​ • Time & Task Management​ • Problem-Solving & Conflict Resolution​ • Project Coordination & Workflow Optimization​ • Invoice & Billing Support​ • Social Media Assistance & Content Scheduling​ • Documentation & File Organization​ • Confidentiality & Discretion PROFESSIONAL EXPERIENCE Virtual Assistant / Customer Support Representative​ Naija Voice Media, Abuja | July 2023 – May 2025 ●​ Responded to client inquiries via live chat, email, and phone, reducing response time by 20% and improving satisfaction. ●​ Scheduled meetings and managed appointments using Google Calendar, increasing task efficiency by 25%. ●​ Provided virtual admin support, including email filtering, data entry, and document organization via Google Drive and Dropbox. ●​ Maintained accurate customer records in CRM platforms and coordinated follow-ups to boost client retention. ●​ Supported social media tasks and provided real-time customer engagement during live broadcasts. Executive Assistant / Administrative Coordinator​ Esoedu Technologies Ltd, Abuja | Jan 2020 – 2023 ●​ Coordinated executive schedules, managed correspondence, and improved communication across departments. ●​ Streamlined workflow processes, resulting in a 25% increase in turnaround time on deliverables. ●​ Provided first-line customer and internal support through phone and email. ●​ Managed invoicing, billing, and report preparation, ensuring timely submission and payment tracking. EDUCATION Master’s in Public Administration (Expected 2026)​ Ahmadu Bello University, Zaria – In Progress B.A. (Hons.) History and International Studies​ Ambrose Alli University, Ekpoma, Edo State | 2014 – 2018​ Second Class Upper Division PROFESSIONAL TRAININGS & CERTIFICATIONS • Customer Service & Relationship Management – Int’l Technocrats Ltd | 2018​ • Virtual Assistant Management Course – Udemy | 2023​ • Virtual Assistant Certification – Empower Her Remotely | 2024 TOOLS & SOFTWARE PROFICIENCY ●​ CRM & Customer Service: Zoho CRM, Freshdesk, Salesforce, Tawk.to ●​ Communication Tools: Slack, Zoom, Microsoft Teams ●​ ●​ ●​ ●​ ●​ ●​ ●​ Project Management: Trello, Asana, Monday.com Email & Scheduling: Gmail, Outlook, Google Calendar, Calendly File Storage & Documentation: Google Drive, Dropbox, OneDrive, Google Docs Invoice & Billing: FreshBooks, QuickBooks Time Tracking: Toggl, Harvest Note-Taking: Evernote, Microsoft OneNote Social Media Tools: Buffer, Canva