Chinenye Ugenyi

CHINENYE UGENYI Top-tier Customer Support | Shopify Product & Blog SEO Lister | Lead Generation Strategist 📧-🕻 - in LinkedIn Portfolio 💼 PROFESSIONAL SUMMARY A results-driven, award-winning Customer Support Manager, Shopify SEO Lister, and Lead Generation Specialist with over 12 years of experience supporting B2B/B2C brands across Tech, E-commerce, Gaming, Construction, Travel, Health, and Financial industries. Adept in Shopify SEO product/blog listing, CRM platforms, live chat, and AI-enhanced customer service, I deliver measurable results in client satisfaction, retention, and sales growth. I bring a proactive, empathetic, and data-backed approach to problem-solving and performance. Ready to contribute immediately with a reliable 8GB RAM i5v Pro laptop and a conducive remote workspace. 🔑 CORE COMPETENCIES & INDUSTRY TOOLS Platforms: Shopify, CJ Dropshipping, Jumia, Jiji, Robo, Poky CRMs: HubSpot, Salesforce, Zoho CRM, Freshdesk, Intercom, Zendesk, Pipedrive Support: Live Chat, Email, Voice, Ticketing, Knowledge Base, Troubleshooting, Chatbots Lead Generation: Apollo.io, LinkedIn Lead Finders, Snov.io, Zillow, Web Scraper, Yelp, Instant Data Scraper, Excel and Google Sheets Web Scraping, Lead-Sniper, Realtor.com Project Tools: Trello, Notion, Airtable, Asana, Monday.com, ClickUp, Calendly Communication: Klaviyo, Mailchimp, Zoho Campaign, Slack, WhatsApp, Loom, OBS Productivity: Google Workspace, Microsoft Office, Excel, Sheets, Time Doctor, Zapier Content/SEO: Canva, CapCut, InShot, Blogging, SEO Copywriting, SEM best practices Other: ChatGPT, Gemini, AI Workflows, Vmix, Airbnb management 🧠 KEY SKILLS Soft Skills: Empathy | Critical Thinking | Problem Solving | Multitasking | Proactive Communication | Active Listening | Time Management | Relationship Building | Emotional Intelligence Hard Skills: CRM Support | Shopify SEO Listing | Product Research | Email/Live Chat Support | A/B Testing | Email Campaigns | Lead Generation | Knowledge Base Creation | Data Entry | B2B Cold Outreach | Content Writing | Appointment Setting | Automation & Integration PROFESSIONAL EXPERIENCE E-commerce Product Vendor | Product Lister | Blog News & Social Media Manager Multiple Industries | Remote Aug 2018 – Present  Curated and managed SEO-optimized product listings for Shopify and multiple ecommerce platforms.  Published engaging blog/news content using trending industry keywords to increase organic traffic.  Oversaw content calendars and engagement metrics across Instagram, Facebook, and LinkedIn.  Collaborated with digital marketing teams to ensure product-market fit, branding, and promotions. Lead Generation & Customer Support Digital Witch Support | Remote | Contract June 2024 – Present  Leveraged tools like LinkedIn Lead Finders, Apollo.io, and scrapers to generate warm leads.  Delivered personalized customer support while educating users about tech and IT courses.  Built and managed outreach funnels using AI and CRM tools to improve conversions.  Increased B2B lead quality by aligning messaging with audience pain points. Lead Generation Specialist (Gaming Industry – UK) Confidential | Remote Dec 2024 – Feb 2025  Generated high-converting leads from CEOs, founders, and key decision-makers.  Utilized HubSpot CRM for campaign tracking, email sequences, and A/B testing.  Designed and executed outreach campaigns for gaming-based SaaS products.  Maintained GDPR-compliant prospect databases across English-speaking markets. Customer Service Manager AVN Global Ventures Ltd | Nigeria | Construction Industry Feb 2023 – Dec 2024  Supervised showroom operations and client onboarding for sanitary and building products.  Managed CRM, email support, ERP quotes, cold calling, and logistics coordination.  Engaged in sales enablement, social media marketing, and appointment setting.  Delivered training and product presentations to builders, engineers, and contractors. Senior Customer Service Representative | PA to the CEO Norton Industries Ltd | Nigeria | Construction Jun 2019 – Nov 2022  Provided top-tier customer and admin support across product sales and logistics.  Served as executive PA – handled correspondence, travel, schedule, and vendor relations.  Managed tiler teams, cold calls, stock updates, and data entries for marble/tile products.  Drove lead gen via email campaigns, social media, and live events. Survey Administrator (Ad-hoc Staff) KPMG (BICSS) Mar 2018 – Jun 2018  Collected, analyzed, and submitted insights on customer banking experiences.  Delivered detailed feedback to improve CX strategies in Nigeria’s banking sector.  Identified critical service friction points through structured regional interviews.  Excelled under pressure in a real-time data reporting environment. Telemarketer Hemingways' Safaris Africa Jan 2016 – Feb 2018  Conducted cold calls to international travel prospects; closed multiple premium deals.  Scheduled and confirmed travel appointments for safaris and tours.  Maintained CRM logs, provided destination guidance, and cross-sold packages.  Recognized for consistent quota achievement and persuasive communication skills. Receptionist Crystal Spring Hotel | Mar 2014 – Oct 2014     Managed front desk operations including check-in/out, guest inquiries, and booking. Addressed guest feedback and resolved service complaints promptly. Maintained accurate logs of reservations, events, and housekeeping schedules. Supported back-office administrative and hospitality functions. Teacher – NYSC Ukpum Okon Comprehensive Secondary School | 2015    Taught commerce and introductory computing to senior secondary students. Designed lesson plans, assignments, and performance assessments. Mentored and motivated students, earning “Most Friendly Female Corps Member.”  Participated in administrative duties and co-curricular school activities. 🎓 EDUCATION B.Sc. Insurance and Risk Management Enugu State University of Science and Technology (ESUT) 📜 CERTIFICATIONS               Shopify Essentials – LinkedIn Learning SEO Copywriting – LinkedIn Learning Learning HubSpot CRM – LinkedIn Learning Complete Data Entry Skills – Udemy Virtual Assistant – ALX Cold Email Lead Generation with AI – Udemy Customer Service Excellence – Alison Gmail Essentials – LinkedIn Learning Artificial Intelligence for Business – ALX Zoho CRM Fundamentals – LinkedIn Learning Business Etiquette (Phone, Email & Text) – LinkedIn Learning IT Support Fundamentals – Coursera Demand IT Skill Training – Digital Witch Support Health, Safety & Environment (HSE 1–3) – Novelle Centre 🏆 AWARDS & HONORS     Best Sales Achiever of the Month (x2): Surpassed monthly sales targets by 148% Best Customer Service of the Year: Recognized for empathy-led, high-performance service Best Staff of the Year: Honored for leadership, punctuality, and innovation Best Telemarketer (First 6 Weeks): Closed most leads with the highest rapport