Chinenye Ibeneme

CHINENYE M. IBENEME - •-• Lagos, State • https://www.linkedin.com/in/chinenye-ibeneme-553b96240/ PROFESSIONAL SUMMARY Customer-focused professional with 2+ years of experience in customer support, client relations and multi-channel communication. Proven track record in maintaining positive, empathetic attitudes while resolving customer inquiries across various platforms. Strong communication skills with expertise in de-escalation techniques and computer system proficiency for exceptional customer service delivery. CORE COMPETENCIES Customer Support & Problem Resolution Empathetic & Professional Customer Communication Multi-Channel Customer Service (Phone, Email, Social Media) Calm Under Pressure & De-escalation Techniques Microsoft Office Suite Proficiency (Word, Excel, PowerPoint, Outlook) Prompt Response & Follow-up Management Client Relationship Building Professional Attitude & Positive Demeanor Administrative Support & Record-Keeping Time Management & Priority Handling Independent Project Completion with Minimal Supervision PROFESSIONAL EXPERIENCE Procurement/Solicitor Agent | Remote,Contract Toca LLC (USA)July 2025 –Present • Coordinate multiple procurement projects simultaneously, relationships and contract negotiations independently managing vendor • Utilize Microsoft Office Suite extensively for creating Excel spreadsheets for budget tracking, and Word documents for contracts • Respond promptly to shifting priorities in procurement schedules while maintaining project quality and deadlines • Communicate professionally with internal stakeholders and external vendors through phone calls, emails, and video conferences • Organize and prioritize multiple vendor evaluations, ensuring successful project completion with minimal supervision • Maintain detailed Excel databases for vendor performance tracking and cost analysis reporting • Handle sensitive contract negotiations requiring excellent interpersonal skills and professional communication Lead Sourcer | Remote, Contract Workaholic360(USA) April 2025 – July 2025 • Coordinated multiple lead generation projects, successfully managing 120+ client interactions weekly with minimal supervision • Utilized Microsoft Office applications for client database management, progress reporting, and presentation creation • Demonstrated excellent organizational skills by prioritizing leads and managing multiple client pipelines simultaneously • Maintained professional phone etiquette during client calls and video conferences with healthcare IT decision-makers • Adapted quickly to changing client priorities and project requirements while maintaining high-quality deliverables • Developed strong interpersonal relationships with internal team members and external clients at executive levels • Created comprehensive Excel reports and PowerPoint presentations for weekly performance review On Air Personality Radio UNIPORT 88.5 FM (Nigeria) April 2023 – July 2023 • Coordinated live broadcasting schedules and program content with exceptional organizational skills and time management • Demonstrated excellent communication skills and professional phone etiquette during live listener interactions • Adapted promptly to changing program schedules and last-minute content modifications • Maintained professional interpersonal relationships with station staff, guests, and community partners • Utilized Microsoft Office applications for content planning, scheduling, and audience engagement tracking Front Desk Administrator 2016 Business Value Consulting (Nigeria)Sept 2016 – December • Served as primary Front Desk Officer, managing reception operations and administrative functions independently • Coordinated multiple administrative projects including event planning, meeting logistics, and client service initiatives • Demonstrated robust Microsoft Office proficiency in creating client presentations, maintaining Excel databases, and managing Outlook calendars • Exhibited excellent organizational skills by prioritizing multiple client requests and administrative tasks simultaneously • Maintained professional phone etiquette while handling high-volume client calls and internal communications • Built strong interpersonal relationships with clients, staff, and external business partners at all organizational levels EDUCATION B.A |History and Diplomatic Studies,University of Port-Harcourt • Nigeria 2018 - 2024​ TECHNICAL SKILLS Office & Productivity • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Google Workspace (Docs, Sheets, Calendar, Gmail, Drive) Communication & Customer Support • Professional email systems (Gmail, Outlook) • Video conferencing platforms (Zoom, Google Meet, ) Business, Procurement & CRM Systems • HigherGov (federal contracting/procurement research) • IonWave (e-procurement/bid management platform) • Monday CRM (project & client relationship management) • LinkedIn & Sales Navigator • Database Management (Google Sheets, Airtable) • Social Media Platforms • Multi-Channel Communication Platforms CERTIFICATIONS EF SET English Certificate – C1 Advanced (2025) - Professional Communication • LinkedIn Learning – Developing Your Emotional Intelligence (2025) - Interpersonal Skills