Chinenye Ibeneme

Customer-focused professional with experience in health insurance customer service, client support, and front desk administration across remote and on-site environments. I currently support U.S.-based healthcare customers by resolving inquiries related to health insurance plans, coverage, claims, and account management while maintaining strict HIPAA compliance and high service quality standards.

I have a strong background in multi-channel customer support, including website and mobile app assistance, account setup, password resets, and accurate documentation using CRM and tracking systems. Known for maintaining a 98–100% Quality Assurance score, I bring attention to detail, empathy, and professionalism to every customer interaction.

Previously, I supported healthcare IT sourcing and client communication at Workaholic360 and developed strong interpersonal and communication skills through front desk administration and media roles. I thrive in fast-paced, customer-facing environments.

Entrepreneurship & Leadership – As Founder of Feelos Store (Clothing & Jewelry) and Co-Founder of Happy Kitchen (Catering Services), I honed my skills in procurement, operations, digital marketing, and client engagement building customer-focused brands that continue to thrive.

I am proficient in Microsoft Office Suite, Google Workspace, LinkedIn Sales Navigator, and Canva, with proven adaptability to specialized procurement and CRM platforms. My passion lies in creating smooth processes, supporting leadership, and delivering excellent client experiences.