Chinenye Christiana Nwankwo

CHINENYE CHRISTIANA NWANKWO​ Virtual Assistant​ ​ ​ ​ ​ Lagos, Nigeria​ ​ -, --www.linkedin.com/in/chinenye-christiana-nwankwo PROFESSIONAL SUMMARY Resilient and results-driven Executive Virtual Assistant with 2 years of experience supporting remote teams and C-level executives. Known for improving workflow efficiency by 30% through calendar optimisation, structured communication, and proactive task management. A dependable self-starter skilled in managing multiple priorities independently while upholding confidentiality and precision. CORE COMPETENCIES Technical Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ Google Workspace & Microsoft Office Suite Time Tracking & Productivity Tools (like Clockify) Asana, Notion – Project & Task Management CRM Tools – Zoho, HubSpot File Organisation – Google Drive, Dropbox Data Entry & Online Research Email & Calendar Management (Outlook, Gmail)​ Soft Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Remote Work Readiness & Autonomy Excellent Written & Verbal Communication Attention to Detail & Accuracy Problem Solving & Initiative Adaptability Time Management & Prioritisation Confidentiality & Discretion Cross-Team Collaboration​ WORK EXPERIENCE Administrative Assistant (Remote) PeaknThrive LLC | Nov 2024 – Present ●​ Managed executives’ calendars and scheduled 10+ virtual meetings/month, reducing conflicts by 90%. ●​ Handled inbox with over 50+ weekly emails, flagged priority messages, and maintained response turnaround within 24 hours. ●​ Created and organised digital records and SOPs, improving team onboarding speed by 40%. ●​ Created video, animations & simple graphic designs ●​ Conducted online research and data management to support business operations. ●​ Assisted in managing client onboarding and provided responsive customer support to 50+ clients via email and live chat. ●​ Suggested AI tools for workflow automation, increasing task completion rates by 25%. Administrative Secretary Dolphin Estate Association, Ikoyi | Feb 2021 – Oct 2024 ●​ Coordinated over 300 hybrid meetings and prepared minutes with 100% action item tracking. ●​ Maintained filing systems and organised over 1,000 documents, cutting retrieval time by half, optimised administrative workflows, and streamlined daily operations. ●​ Drafted correspondence, reports, and notices with a professional tone and zero rework. ●​ Served as liaison between stakeholders and management, ensuring consistent communication and smooth operations. ●​ Prepared meeting agenda, detailed minutes and tracked action items. ●​ Created information and awareness graphics EDUCATION Higher National Diploma (HND) in Mass Communication​ Yaba College of Technology, Lagos, Nigeria | March 2024 Ordinary National Diploma (OND) in Mass Communication​ Yaba College of Technology, Lagos, Nigeria | October 2018 CERTIFICATIONS ●​ Virtual Assistant Certification, ALX Africa | 2025 ●​ Customer Support & Communication Management, B'Tech Cohort | 2022 ●​ Diploma in Database Management, Fematech Computer School | 2008​ TOOLS & TECH STACK Google Workspace | Microsoft Office | Asana | Notion | Plotagon | Zoom | Clockify | Canva | ChatGPT | Zoho CRM | Dropbox | Grammarly