Chinenye Aguocha

Chinenye Blessing Aguocha-|- I have a successful history of developing customer relationships and driving business growth. I am an enthusiastic team player with strong communication skills, a positive attitude and a commitment to customer satisfaction, developing relationships, cultivating partnerships and growing businesses. Professional Experience Point Tv Magazine Intern Writer 01/15 - 01/16 • Wrote and edited high-quality content and visually impactful programs with an exciting, captivating, and authentic approach which lead to a 15% increase in audience read. • Pitched ideas to publishers by finding appropriate publishers or agents and sending manuscripts. • Wrote advertising copy for newspapers, magazines or broadcast. • Collaborated with editors to identify projects, style and tone. • Gained strong leadership skills by managing proiects from start to finish. Freeme Digital Customer Service Representative 03/17 - 12/19 • Answered customer telephone calls promptly to avoid on-hold wait times. • Provided primary customer support to internal and external customers. • Offered advice and assistance to customers, paying attention to special needs or wants. • Responded to customer requests for products services and company information • Clarified customer issues and determined root cause of problems to resolve product or service complaints • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues. • Responded to customer requests, offering excellent support and tailored recommendations to address needs. • Responded proactively and positively to rapid change. • Participated in team meetings and training sessions to stay informed about product update and changes. Education Penny International College Senior Secondary School Certificaion 08/07 - 09/13 Nnamdi Azikiwe University National diploma- History And International Relations 02/14 - 03/16 University of Port Harcourt Bachelor of Arts- History and Diplomatic Studies 08/17 - 01/23 Key Skills • Customer Relationship Management (CRM) • Proficiency with Microsoft Excel • Administrative support • Efficiency in complaint resolution • Stock management Certifications • Google digital marketing certification 08/20 References Chidiogo Aguocha Ikenna - Head of Human Resources , Medplus - |-