Chinemerem Ozor

Chinemerem Ozor Lagos state, Nigeria | - |-Technical Support Specialist with hands-on experience in IT operations, troubleshooting, and customer support. Skilled at problem-solving with a knack for building meaningful relationships. Demonstrated ability to proactively handle escalations, collaborate cross-functionally and ensure end-user satisfaction. Committed to leveraging technical knowledge and proactive solutions to support organizational IT resilience. ADDITIONAL SK ILLS       IT Support & Troubleshooting Remote & In-Person Support Experience ITIL 4, AnyDesk Documentation & Knowledge Base Creation Linux & Windows OS Support Network Troubleshooting (Wi-Fi, VPN, IP)       Endpoint Device Security & Management Firewall Management & Threat Detection Data Loss Prevention (DLP) Concepts Active Listening, Communication, and Problem Solving Leadership, Adaptability, Collaboration Intellectual Curiosity and Analytical Thinking PRO FESS IONAL EXPERIENCE Google Cybersecurity Analyst Certificate Program (Coursera) Cybersecurity Trainee October 2024  Configured and secured Linux environments, applied patches, and mitigated vulnerabilities to improve system integrity.  Leveraged Python scripts to automate security processes, optimize system operations, and streamline workflows.  Engaged in hands-on labs focused on Linux administration, Python automation, and SQL database management as part of the comprehensive certificate program.  Studied Data Loss Prevention strategies and policies that safeguard sensitive information from unauthorized access and potential leaks. CyberGirls Training Critical Infrastructure Security Trainee  CyberSafe Foundation March 2023– November 2023 Gained expertise in network security, protocol analysis, and configuring secure networked devices. Developed hands-on skills in troubleshooting connectivity issues and router configurations using Cisco Packet Tracer. Simulated network devices and architecture to understand real-world network security and system hardening techniques.   BTRS Corporation Lead Generation Specialist & Appointment Setter  Remote, contract February 2022–March 2023 Utilized data management systems to support organizational data accuracy and reporting. Collaborated with a team to improve operational processes, demonstrating adaptability and a results-focused approach.  Odenigbo 99.1 FM IT Support & Customer Service  Anambra state January 2021–February 2022 Implemented automation and process improvements to boost productivity, leading to measurable reductions in manual tasks.  Identified, investigated, and resolved technical issues, collaborating with relevant departments to ensure efficient resolution and enhance user experience.  Delivered technical training to non-technical staff on equipment use, reducing operational errors by 15% and supporting smooth operations. Delta State Orientation Bureau Public Education/Mass Communication Associate (NYSC)   Delta State June 2019–June 2020 Facilitated public education initiatives, providing essential information on health and safety topics, which contributed to a 32% decrease in local health risks. Collaborated with leadership on outreach efforts, honing skills in effective information communication—a skill valuable in conveying complex technical information to non-technical stakeholders. EDUCATION Chukwuemeka Odumegwu Ojukwu University Bachelor's Degree in Philosophy  Developed skills in logical reasoning and ethical considerations, enhancing the ability to analyze security risks and apply ethical security measures. ACADEMIC PROJECTS   NIST Cybersecurity Framework Project: Collaborated with peers to assess the significance of the NIST CSF in organizational cybersecurity practices and how its implementation can help reduce risk. Critical Infrastructure Attack Simulation: Executed reconnaissance, network scanning, and vulnerability assessments using tools like Shodan, NMap, and Metasploit to simulate an attack scenario on a critical infrastructure, reinforcing vulnerability identification and remediation skills. TRIAINING  Google Cybersecurity Certificate (includes Linux, MYSQL, and Python hands-on labs) - Coursera - October 2024  Network Security - Cisco Networking Academy - July 2023  Information Technology Infrastructure Library 4 (ITIL4) Foundation - CyberSafe Foundation - May 2023  Identity and Access Management - Infosec Institute - May 2023  Windows Operating System - CyberSafe Foundation - May 2023  Linux Operating System - Infosec Institute - April 2023  Network Defense and Cyber Threat Management - Cisco Networking Academy - April 2023  CompTIA Linux+ - Infosec Institute - April 2023  Networking Basics and Initial Device Configuration - Cisco Networking Academy - March 2023  Technical Support Fundamentals - Google - July 2022  Universal IT Training - Anambra State University - March 2018 REFRENCES Available on request.