I am a Support specialist with expertise in troubleshooting, diagnosing, and resolving technical issues, delivering high-level insights & commendations through interaction with customers that can inform strategies geared toward business growth. I am passionate about leveraging technical support & customer relationships to contribute to improving productivity.
With diverse skills in technical support and a strong foundation in cybersecurity and Python automation, my expertise includes managing Linux-based environments, networking, maintaining systems, and ensuring smooth network operations. I have hands-on experience with identity and access management, database management, firewall configuration, and securing systems from potential threats.
As a strong team player and effective communicator, I am prepared to provide both team and management support in person and remotely. I am a passionate professional, eager to learn and adapt to new technologies and practices to enhance productivity and drive necessary improvements. My proficiency in Python allows me to automate repetitive tasks, optimize system performance, and strengthen security measures.
I also have a working knowledge of SQL for managing databases and ensuring data integrity, making me well-rounded in both system and security operations.
I am passionate about maintaining efficient systems while incorporating security best practices.
Skills