Chinelo Naomi Chikezie

CHIKEZIE CHINELO NAOMI | PERSONAL ASSISTANT | VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT | | LinkedIn PROFESSIONAL SUMMARY Tech-savvy and results-driven Virtual Assistant with 3+ years of remote administrative experience supporting businesses, executives, and entrepreneurs. Proven track record of 95% accuracy in task execution and a strong ability to manage calendars, emails, social media, and content creation. Adept in tools such as Google Workspace, Microsoft Office, Trello, and Asana to streamline operations and improve efficiency. I am known for excellent multitasking, proactive problem-solving and providing high-quality virtual support in fast-paced environments. CORE COMPETENCES/SKILLS • • • • • • • • • • • • • • • Calendar & Email Management Administrative Support Social Media Management Document Creation (Word, Excel, PowerPoint) Customer Service & Client Relations Digital File Organization Content Creation & Newsletter Design Task & Workflow Coordination Research & Data Entry CRM Tools: HubSpot, Zendesk Project Management Tools: Trello, Asana, Notion Scheduling Tools: Google Calendar, Microsoft Outlook Communication Tools: Slack, Zoom, WhatsApp Business Design Tools: Canva Platforms: Microsoft Office, Google Workspace, Hootsuite, Buffer, Mailchimp RELEVANT EXPERIENCE VIRTUAL ASSISTANT Jan 2025 - April 2025 Rhemzybrown surprises • • • • • Managed customer queries processed orders and ensured timely delivery of surprise packages. Coordinated logistics and vendor communications for seamless operations. Scheduled and managed social media posts and tracked engagement metrics. Maintained records, tracked inventory and streamlined documentation processes. Conducted market research to enhance offerings and boost customer experience. PERSONAL ASSISTANT Nov 2023 - Nov 2024 Pink letters • • • • • Scheduled 50+ meetings monthly and managed executive calendars. Handled inbox management and prioritized emails, achieving a 95% timely response rate. Delivered high-quality customer support, achieving 97% client satisfaction. Created and distributed newsletters, increasing open rates by 25%. Prepared polished reports and presentations for business proposals and team reviews. VIRTUAL ASSISTANT April 2022 - August 2023 Freelance • • • • • Developed organized digital file systems, reducing document retrieval time by 30%. Provided first-contact customer support with 90% issue resolution on first interaction. Created reports, presentations and managed social media content calendars. Boosted social media engagement by 15% within three months. Supported client onboarding and conducted research for business operations. EDUCATION Bachelor of Science (BSc) (first class honors) | University of Ilorin, Ilorin 2018 - 2023 Anatomy CERTIFICATIONS AND COURSES • • • EmpowerHerRemotely virtual assistant training. EHR ALX virtual assistant training. ALX AFRICA Becoming a virtual assistant ALISON - TOOLS • • • • • • CRM: HubSpot, Zendesk Email Marketing: Mailchimp Scheduling & Task Management: Trello, Asana, Notion, Google Calendar, Outlook Office Tools: Microsoft Office Suite, Google Docs, Google Sheets Design & Content: Canva, Hootsuite, Buffer Communication: Slack, Zoom, Microsoft Teams, Gmail, WhatsApp Business REFERENCE Available upon request.