Chinelo Akpunku

CHINELO GLADYS AKPUNKU 12 Onyeneke Street, New Era Layout, Enugu - Email:-LinkedIn:https://www.linkedin.com/in/chinelo-akpunku-5aa73123a/ SUMMARY ● ● ● ● ● An energetic self-starter with exceptional skills in customer service and support, executive assistance, and digital communication. Excels in providing outstanding support to senior executives through effective calendar management, inbox management, and client engagement. Skilled in strategic planning, and team coordination to drive growth and maintain a strong personal brand. Adapts to dynamic work environments with remote work proficiency. Professional certification at ALX Africa in Virtual Assistance WORK EXPERIENCE Access Bank Plc, Okpara Avenue Branch, Enugu E-channel/Customer Care Officer May 2016 – April 2021 ● ● ● ● Managed multiple communication channels to address customer inquiries, troubleshoot issues, and ensure customer satisfaction. Oversaw scheduling and client engagement for senior staff, managing calendars, prioritizing tasks, and coordinating meetings. Maintained meticulous records of customer interactions and escalated complex cases, contributing to improved operational efficiency. Achieved the "Best Customer Service Officer in Branch" award for exceptional service and responsiveness. Access Bank PLC, Head Office, Lagos Domestic Funds Transfer (Teller) June 2013 – May 2016 ● Facilitated large fund transfers and managed high-volume accounts, ensuring transaction accuracy and security. ● ● Coordinated administrative support for financial operations, assisting senior executives with documentation and communication. Developed proficiency in Microsoft Outlook, CRM tools, and data management to streamline customer care processes. INTERNSHIP NYSC, Commercial Secondary School Agoro, Bayelsa State Feb 2012 - Feb 2013 As an Account and Commerce Teacher, I provided foundational knowledge in financial principles, management, and commerce to secondary school students. Teaching enhanced my ability to communicate clearly and engage an audience, which directly improved my effective stakeholder communication in a corporate setting. SIWES, Nigerian Breweries PLC, Ama, Enugu State January - April 2009 As a Payment Clerk at Nigerian Breweries Plc, I was responsible for processing payments, managing financial records, and ensuring accuracy in transactions. This role involved handling payment documentation, verifying financial information, and supporting the accounting team with administrative tasks. Which improved the team’s productivity and efficiency EDUCATIONAL BACKGROUND ALX Africa Virtual Assistance Certification 2024 Aptech Computer Education, Calabar Centre Microsoft Office Power User (MOPU) 2013 Akanu Ibiam Federal Polytechnic, Unwana, Ebonyi State Higher National Diploma (HND) in Accountancy (Upper Credit) 2011 Akanu Ibiam Federal Polytechnic, Unwana, Ebonyi State National Diploma (ND) in Accountancy 2008 Special Vocational College, Isuikwuato, Abia State: National Technical/Business Certificate Examination (NABTEB) 2005 Amaibo Central School, Isuikwuato, Abia State: First School Leaving Certificate (FSLC) 1999 SKILLS ● Executive Support: Skilled in calendar and inbox management, meeting scheduling, and strategic prioritization, ensuring smooth daily operations for executives. ● Customer Support Specialist: Strong verbal and written communication skills with an empathetic and professional approach. Awarded "Best Customer Service Officer" for excellence in customer support, with an A* rating in Mail and Telephone Etiquette. ● Technical Proficiency: Proficient in Microsoft Office Suite, CRM systems, and Google Workspace. ● Skilled in task management tools and LinkedIn management, with experience in social media engagement strategies to enhance brand presence. ● Remote Work Adaptability: Proven ability to work independently in virtual environments, demonstrating self-motivation, accountability, and a commitment to results in remote settings. REFEREES Available upon request