Chinecherem Maria Gorretti Abuguja

CHINECHEREM MARIA-GORRETTI ABUGUJA Nigeria. SUMMARY As a detail-oriented and organized customer service professional, I specialize in delivering exceptional support and driving efficiency through administrative tasks. I bring a strong background in handling requests and projects with utmost care, ensuring high standards of data integrity and efficiency. My experience in previous roles has sharpened my ability to manage multiple tasks successfully while maintaining exceptional attention to detail. I ensure accuracy, complete projects on time, and deal with customer inquiries orderly and carefully with a focus on customer satisfaction. I understand customer and employee requests and always meet their needs. My customer support skills, adaptability, and commitment to steady improvement are the foundations I hold dearly. SKILLS ●​ Customer Communication:Excellent interpersonal skills with the ability to communicate effectively and empathetically with customers, both verbally and in writing. ●​ Problem Resolution: I’m skilled in handling customer complaints and issues, providing suitable solutions, and following up to ensure resolution. ●​ Multichannel Support: Experienced in managing customer interactions across multiple channels, including phone, email, live chat, and social media. ●​ CRM Proficiency: Familiar with using Customer Relationship Management (CRM) tools like Freshdesk, Zendesk, and HubSpot to track customer interactions and manage data efficiently. ●​ Product Knowledge: Ability to quickly learn and understand product features, benefits, and usage to provide accurate information to customers. ●​ Task Management: Trained in using task management software such as Trello, Asana, and Slack to prioritize and track tasks efficiently. ●​ Administrative Support: Efficient in managing emails, scheduling appointments, organizing files, and maintaining calendars. Skilled in using tools like Google Workspace (Gmail, Calendar, Drive) and Microsoft Office Suite (Word, Excel, Outlook). PROFESSIONAL EXPERIENCE National Youth Service Corps (NYSC) — Administrator​ Isiokposi High School, Ebonyi, Nigeria Feb 2024 – Jan 2025 ●​ I delivered structured presentations and anchored discussions twice a week, effectively passing key information to diverse audiences. ●​ I displayed a high level of communication and interpersonal skills important for customer engagement. ●​ I addressed concerns with empathy and offered suitable solutions, demonstrating strong active listening and problem-solving capabilities essential for customer support. ●​ I led daily briefing sessions to ensure operations were smooth, coordinated tasks and delivered key messages to customers. ●​ I collaborated with internal teams to address escalated concerns and ensure timely resolutions. AceAfrica Digital Academy — Customer Service Representative (Part-time) Abuja, Nigeria Mar 2024 - Sept 2024 ●​ Contributed to driving 40+ sales daily by enhancing customer engagement and building strong client relationships. Managed difficult administrative tasks while strategically supporting business growth through effective client communication. ●​ Applied strong analytical skills and attentiveness to detail to maintain data accuracy, support efficient order processing, and made sure all customer information was handled properly. ●​ Built strong relationships with customers to provide excellent customer service experience while addressing customer service inquiries quickly and accurately. ●​ Handled customer refunds, exchanges, and service requests, while directing complex inquiries to team leaders and expert advisors for further assistance. ●​ Handled high-volume telephone calls to address and resolve customer queries. ●​ Monitored email to promptly collect and respond to complaints. ●​ Kept an organized calendar and set up new appointments for field personnel to resolve issues. Royalline Technologies Ltd — Customer Support/Sales person​ Enugu, Nigeria Aug 2023 – Feb 2024 ●​ Managed large financial transaction datasets ensuring accuracy and compliance. ●​ Managed multichannel communications; phone, email, and documented all interactions for future sales and support follow-up ●​ Produced reports and dashboards for senior management; scheduled and coordinated field operations. ●​ Resolved inquiries and complaints with professionalism, ensuring client satisfaction and promoted upselling strategies that motivated clients to upgrade services, directly contributing to revenue growth Ambo Oil Ventures — Customer Service Representative Enugu, Nigeria Oct.2021 - Mar 2021 ●​ Engaged with over 60 customers and staff members weekly, earning recognition for outstanding customer service and dedication. Consistently received positive feedback from both management and customers for resolving inquiries and delivering high-quality customer care. ●​ Managed over 10 interstate orders, ensuring accuracy and efficiency by meticulously collecting, organizing, and analyzing data. This attention to detail allowed for seamless communication between customers and management, leading to timely issue resolution and customer satisfaction. ●​ Applied strong analytical skills and attention to detail to maintain data integrity, support efficient order processing, and ensure all customer information was handled with accuracy. ●​ Processed refunds, exchanges, and service requests for customers. EDUCATION B.A. Foreign Languages (German) & Literary Studies University of Nigeria, Nsukka. July- 2023 CERTIFICATIONS Data Entry & Customer Support (AceAfrica, 2023) • Technical Support Fundamentals (Google Coursera) • Google Suite, Zoom, and Digital Collaboration Tools. Workflow Specialist (Asana, 2025). TECHNICAL SKILLS Microsoft Office • Google Workspace • Zoom • Data Management Systems REFEREE Available on request.