Chinecherem Maria Gorretti Abuguja

I have built a solid foundation in customer interaction, communication, problem-solving, and service delivery. My experience includes;

Direct customer support: resolving customer complaints, handling inquiries, ensuring customer satisfaction

Technical and administrative support: data management, documentation, coordination and research.

People-focused communication roles: tutoring and supporting students

Sales and client engagement: upselling, relationship management, partnership support

My skills includes;

• Updating customer records
• Documenting complaints, inquiries, and resolutions
• Preparing customer service reports
• Managing support tickets
• Creating FAQs or response templates
• Following up with customers regarding pending issues

• Calendar management
• Scheduling meetings and appointments
• Setting reminders for deadlines and important dates
• Coordinating virtual meetings (Zoom/Google Meet)
• Preparing meeting agendas and minutes
• Travel planning and itinerary preparation

• Product research
• Market research and competitor research
• Vendor research and price comparison
• Gathering information for decision-making
• Preparing summaries from research findings
• Assisting with project timelines and updates

• Email management (sorting, responding, prioritizing)
• Drafting and sending professional emails
• Preparing customer communication templates
• Handling inquiries and forwarding messages to the right departments
• Calendar notifications and reminders
• Managing internal communication between teams

• File management (organizing, naming, storing)
• Cloud storage organization (Google Drive, OneDrive, Dropbox)
• Document creation (Word/Google Docs)
• Formatting reports and presentations
• PDF creation, editing, and conversion
• Maintaining digital records and logs