Chinazaekpere Okoye

Chinazaekpere OKOYE Phone no: -- Executive/Administrative Assistant PORTFOLIO LINK: https://ln.run/Q-oJf PROFESSIONAL SUMMARY A very organized dependable and detail-oriented professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Google Suites, Slack, ClickUp and other productivity tools. Possess Strong communication and problem solving skills with time management expertise consistently meeting objectives. SKILLS      CRM Management: Trello, Asana, Monday.com, ClickUP, Airtable Communication: Slack, Gmail, outlook, Teams, Skype, Zoom, discord, Whatsapp Process management: Expertise in project plan development, project scheduling, SOP writing, workflow planning, and Task Coordination IT: MS Office tools (Word, excel, PP), Google Suite, ChatGPT, Calendly Social Media: Facebook, Instagram, X, TikTok WORK EXPERIENCE Administrative Assistant Upwork (Freelance)            December 2022 - PRESENT Manage mailboxes like Outlook and Gmail by organizing mails in different folders/ labels and can also draft replies Assist in managing complex calendars and schedule appointments on google calendar Draft paperworks like proposals and contracts following a set template Organize and manage files on Google drive or dropbox Answer and make phone calls to speak to vendors, respond to inquiries or do a follow up Perform data entry tasks on a set database or on spreadsheets like excel and do basic calculations Set up meetings on zoom or google meet, take meeting notes or employ the use of AI like fireflies Manage contacts on CRM like Monday.com and Hubspot Manage projects or tasks with tools like Trello and Monday.com, Asana and ClickUp Can build lists and extract emails using Apollo.io, Linkedin, Rocketreach or Getcontact Can do basic designs using templates on Canva Administrative Support, A1 Elevators, USA JAN. 2022 –JUN. 2022 A1 Elevators is a construction start-up that deals with purchase, installation and maintenance of elevators  Executed travel arrangements by researching and booking flights and accommodations.  Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.  Set up virtual Zoom meetings, invited guests and disseminated agendas.  Completed business correspondence, transcription, and data entry.  Answered and screened calls to provide information, schedule appointments and take detailed messages.  Conferred with customers by telephone, chat or email to provide information.  Coordinated Skype calls across multiple time zones.  Monitored emails, organized inbox, and prioritized messages for supervisor.  Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.  Assisted coworkers and staff members with special tasks on daily basis.  Transcribed and organized information to assist in preparing speeches and presentations. Customer Service Representative, DeBlessed – Akwa Ibom, Nigeria. MAY. 2021 to JUN 2022 Deblessed is one of the leading distributors of all kinds of building materials in Nigeria.  Updated account information to maintain customer records.  Answered constant flow of customer calls with minimal wait times.  Provided primary customer support to internal and external customers.  Answered customer telephone calls promptly to avoid on-hold wait times.  Offered advice and assistance to customers, paying attention to special needs or wants.  Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.  Increased efficiency and performance by monitoring team member productivity and providing feedback.  Resolved associate, tool and service delivery issues revealed by statistical reports.  Developed and updated databases to handle customer data. Administrative Assistant, IYI-ENU HOSPITAL- Anambra, Nigeria. JAN.2019 to MAY.2021 Iyi-Enu Hospital is a health care provider in Nigeria.  Sorted and distributed office mail and recorded incoming shipments for corporate records.  Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.  Executed record filing system to improve document organization and management.  Restocked supplies and placed purchase orders to maintain adequate stock levels.  Scheduled office meetings and client appointments for staff teams.  Assisted development and implementation of new administrative procedures.  Negotiated contracts with vendors and suppliers for office supplies, equipment and services.  Drafted correspondence and other documents for CEO and department heads in company's voice.  Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.  Completed forms, reports, logs and records to quickly handle all documentation for human resources. EDUCATION & CERTIFICATION Bachelor of Science, Agriculture Professional Administrative Management Email Marketing LANGUAGES • Fluent English (Spoken & Written) • Igbo (Spoken & Written) REFERENCES Available on request. University of Benin Martin Luther King Institute Online Marketing Institute 2016