Chinawaeze Golden Uchechukwu

Chinawaeze Golden Uchechukwu Customer Support/Administrative Assistant Summary Customer Support and Administrative Assistant with over 3 years experience enhancing client satisfaction and streamlining operations. Skilled in handling 30+ daily customers inquiry with 95% resolution rate, managing digital tools (Zoho, Zendesk, HubSpot, Google Workspace, Calendly, Outlook, Project Management tools) and coordinating projects that improved team efficiency by 20%. Strong communicator with proven ability to deliver timely support, accurate documentation, and seamless workflow management. Skills Calendar coordination and Scheduling | Ticket handling | Knowledge base management | Conflict resolution and empathy driven support | Active listening and problem solving | Inbox and Email Management | Data Entry | Project management tools | Travel itinerary | Slack / Microsoft Team (Internal communication) | Time management | Attention to detail | Technical troubleshooting (basic) | Emotional intelligence and diplomacy Work Experience KingPeace Cyber Cafe, Enugu State Executive Assistant / Customer Support, February/2022- May/2025 ●​ Resolved customer inquiries and technical issues daily, leading to a 30% increase in repeat visits. ●​ Prioritized, escalated, and followed up on support tickets based on urgency and SLA requirement ●​ Managed digital services including email creation, form filling, and printing tasks for 50 customers per week ●​ Maintained accurate records of over 2,000 customer transactions, ensuring error-free billing and reporting. P.Ton construction company, Enugu state Executive virtual assistant, June/2021-January/2022 ●​ Managed daily calendars, and meeting schedules, boosting overall time management by 30% ●​ Prepared reports, handled correspondence, and organized documents for 5+ ongoing construction projects ●​ Coordinated internal communications and maintained confidential records, ensuring 100% accuracy in documentation ●​ Coordinated and streamlined vendor communications and supply tracking systems, reducing procurement and processing delays by 15% Certifications & Achievements ●​ Vsavvy Academy (Virtual Assistance 2025) ●​ HubSpot Academy (Service Hub Software 2025) Education Enugu State University Of Science And Technology, Enugu State B.Sc in Urban and Regional Planning,- ●​ Grade achieved (Second Class upper)