Chimezie Umeobika

Chimezie Cosmas Umeobika Virtual Assistant Location: Lagos, Nigeria PROFESSIONAL SUMMARY Experienced and results-driven Virtual Assistant with over 5 years of experience supporting entrepreneurs, executives, and business owners. I specialize in appointment scheduling, customer service, e-commerce management, and sales and marketing support. I help clients save time, stay organized, and boost productivity through reliable communication, attention to detail, and efficient task management. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual & Administrative Support Appointment & Calendar Management Customer Service & Live Chat Sales & Marketing Support Email & CRM Management Data Entry & Reporting IT Support Workflow & Process Optimization KEY ACHIEVEMENTS ●​ Appointment Scheduling: Managed calendars for 20+ executives, cutting conflicts and boosting productivity by 35%. ●​ Marketing Assistance: Helped run content, social media, and email campaigns that improved engagement. PROFESSIONAL EXPERIENCE Virtual Assistant (Freelance / Remote) Multiple Clients (Corporate Teams & E-commerce Brands) | 2021 – Present ●​ Managed communications, appointments, and daily operations for entrepreneurs and small businesses. ●​ Maintained CRM systems, organized client data, and ensured smooth workflow operations. ●​ Created and scheduled marketing emails and social posts to boost visibility and engagement. Minn Cedar Private School, Lagos | 2018 – 2021 ●​ Provided administrative, scheduling, and communication support to the management team. ●​ Assisted in internal coordination, staff reporting, and parent communication through structured email systems. ●​ Streamlined office documentation using Google Workspace tools. EDUCATION B.Sc. (Ed.) Economics - Tai Solarin University of Education, Ogun State (2016) CERTIFICATIONS ●​ ●​ ●​ ●​ Certified Customer Service Professional Certified IT Support Professional Basic Microsoft Excel Certification Google Workspace Proficiency TECHNICAL SKILLS & TOOLS ●​ ●​ ●​ ●​ ●​ Project/Task Tools: ClickUp, Asana, Trello, Monday.com Communication Tools: Slack, Zoom, Google Meet Customer Support: Zendesk, Freshdesk Productivity: Google Workspace, Microsoft Office Suite Scheduling: Calendly, Clockify SOFT SKILLS ●​ ●​ ●​ ●​ Excellent Communication & Client Management Proactive and Detail-Oriented Strong Time Management & Multitasking Problem Solving & Initiative-Driven