Chikaodiri Esther

EZEUDE CHIKAODIRI ESTHER Professional Summary Resourceful professional with about 3 years of in-person experience as a Virtual Assistant and Customer Support Representative, now equipped with advanced digital tools and IT support skills for remote roles. Skilled in CRM tools, client relationship management, and administrative workflows, with recent completion of Digital Skills and IT Support training. Passionate about delivering exceptional customer service, resolving issues efficiently, and scheduling through strong relationship-building. Eager to excel in customer-facing roles, targeting career growth in Customer Support and appointment setting virtual assistance Skills and Competencies          Customer Support & Appointment setting VA Client Relationship Management CRM Tools (Zendesk, HubSpot, Freshdesk, Zoho,Intercom, Slack, Google Workspace, Calendly) Virtual Assistance & Administrative Support (Scheduling, Calendar/Email Management, Task Coordination) Project Management (Trello, Monday.com) IT Support (Troubleshooting, Digital Tool Support) Home Health Care (Personal Care & Client Well-being) Strong Communication & Multitasking Documentation & Reporting Accuracy Professional Experience Career Break | Professional Development Period, January 2025 - October, 2025  Completed coursework and Internship in Digital Skills, Virtual Assistance, and IT Support, strengthening remote work capabilities. Customer Support Representative | AIKESO Commercial Agency, Akure, Ondo State January 2020 - February 2024    Provide Technical Support: Respond to user inquiries via phone, email, or ticketing systems, troubleshooting issues related to software, hardware, or network connectivity, and coordinating with internal teams to resolve 95% of cases within 24 hours. Delivered face-to-face and phone-based assistance to 50+ customers daily, maintaining a 90%+ satisfaction rate, with skills adaptable to remote platforms. Built strong client rapport through empathetic communication and proactive followups, boosting customer retention and loyalty by 15%.    Managed billing, account updates, and onboarding processes, preparing a seamless transition to remote administrative tasks with 98% accuracy. Provided frontline troubleshooting and support for customer issues, coordinating with internal teams to resolve 95% of cases within 24 hours. Documented support cases and tracked resolutions using CRM platforms, enhancing readiness for structured virtual workflows. Virtual & Admin Support | Mich LLC, Anambra State, May 2016 - December 2017      Managed schedules, reviewed documents, and optimized processes for efficiency in a fast-paced virtual environment. Onboarded clients with excellent service delivery across touch-points, increasing client satisfaction scores by 20%. Collaborated with internal teams to streamline inventory and restocking, reducing stock discrepancies by 25%. Assisted in resolving customer inquiries, contributing to a 10% improvement in sales conversion rates. Prepared detailed reports on sales performance, aiding strategic planning and enhancing team productivity. Education Bachelor of Science: Applied Microbiology | Ebonyi State University, Abakaliki, Nigeria 2025 National Diploma: Science Lab Technology | Federal Polytechnic Oko, Anambra State, Nigeria June 2019 Training and Certifications    Career Enhancement Upskilling Internship | Mentorship Program Virtual Assistance & Customer Support, Afriment, September 2025 Virtual Assistance | IT Support | Digital Skills, Digital Witch Community, June 2025 Networking Fundamentals, CISCO Networking Academy, 2019.