Chikaodiri Esther

EZEUDE CHIKAODIRI ESTHER Abuja, Nigeria | - |-| Linkedln CAREER OBJECTIVE Resourceful Virtual Assistant and Customer Support Representative over 3 years of In-person experience, now upskilled with advanced digital tools and IT support skills for remote roles. Proficient in CRM tools, client communication, and administrative workflow. Recently completed Digital Skills and IT Support training, eager to deliver exceptional service and streamline operations remotely. RELEVANT SKILL Customer Support /Client Retention • Delivered face-to-face and phone-based assistance to 40+ customers daily, handled customer inquiries, maintained a 90%+ satisfaction rate, skills easily adaptable to remote communication platforms. • Effectively managed contract, achieved customer's expectations. • Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery. • Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support, while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Virtual Assistant /Admin Support • • • • • • • Skilled in scheduling, calendar/email management, task coordination and deadlines. CRM Software: Calendar management, task coordination, and CRM tools (Zendesk,HubSpot,Freshdesk, Trello and Monday.com) to enhance client workflows. IT Support: Certified in fundamentals, skilled in troubleshooting and supporting digital tools for seamless remote operations. Bookkeeping: Improved financial tracking by 20% through accurate invoicing and record-keeping. Home Health Care: Compassionate caregiving with expertise in personal care and client well-being. Communication: Strong interpersonal skills, adept at multitasking in fast-paced, client-focused environments. WORK HISTORY Field Customer Support Representative AIKESO Commercial Ltd JAN 2020 to DEC 2022 • Provided responsive customer service and phone-based support to 40+ customers daily, resolving inquiries and processing transactions with a 90%+ satisfaction rate. • Reduced fraudulent charges by 40% through diligent monitoring and verification processes. • Managed client contracts, ensuring expectations were met and issues resolved promptly. • Coordinated internal and external client communications, enhancing customer retention. Sales Agent MICH MERCHANDISE LIMITED MAR 2017 to FEB 2019 Maintained detailed sales records and reports, achieved 95% accuracy in documentation. Onboarded clients and ensured excellent service delivery across various touchpoints. Collaborated with internal team members to streamline inventory and restocking processes • • • Professional Development Period Jan 2023 – May 2025 Completed course work. • EDUCATION Bachelor of Science: Applied Microbiology Ebonyi State University, Nigeria. Completed coursework, awaiting final certification (Expected 2025) National Diploma: Science Lab Technology Federal Poly Oko, Anambra State, Nigeria. TRAINING / CERTIFICATION • On-demand Digital Skills: Digital Witch Training JUN 2025 • CISCO Networking Academy 2019