Chikaodiri Esther

Hi! I’m Esther, a super organized and friendly Virtual Assistant and Customer Support specialist based in Abuja, Nigeria.

For the last few years, I’ve been the person clients and teams rely on to keep everything running smoothly. I started out doing face-to-face and phone support (handling 50+ customers a day with 90%+ satisfaction), then took a break to level-up my remote skills with digital tools. In 2025 I finished intensive training in Virtual Assistance, Digital Skills and IT Support, so now I’m 100% ready to work fully remote and deliver even better results from home.

Working with me, you will get:

• Answer customer emails, chats and tickets quickly and kindly (Zendesk, Freshdesk, HubSpot, Gmail)
• Manage busy calendars, book appointments, send reminders and make sure nothing ever gets double-booked (Calendly + Google Calendar)
• Handle admin work: data entry, CRM updates, spreadsheets, onboarding new clients, light bookkeeping
• Help with basic IT stuff and tool setup so you don’t have to waste time figuring things out
• Keep everything organized in Trello, Monday.com, Google Drive or wherever you like working.

Some real results I’m proud of:

• 90%+ customer satisfaction scores
• 98% accuracy on billing, onboarding and admin tasks
• Resolved 95% of customer issues within 24 hours
• Helped increase client retention by 15% just by being proactive and caring

I reply fast (usually in under 15 minutes during my working hours), I speak and write English, and I’m very comfortable working US or European hours. I’m patient, I genuinely care about making my clients happy, and I treat every business like it’s my own.

Right now, I’m available full-time or part-time and can jump in immediately. If you’re looking for someone reliable who’ll take things off your schedule and make your customers feel valued, let’s talk, I’d love to help you out!