Chikaodiri Esther

I’m Chikaodiri Esther, a reliable and detail-oriented Virtual Assistant and Customer Support Specialist based in Abuja, Nigeria. I help entrepreneurs, startups, and growing businesses stay organized, support their customers efficiently, and keep daily operations running smoothly so they can focus on growth.

I have over 3+ years of experience supporting customers and internal teams. I began my career in face-to-face and phone-based customer service roles, where I handled over 50 customer interactions daily while maintaining 90%+ customer satisfaction. This hands-on experience strengthened my communication skills, problem-solving ability, and professionalism, especially in fast-paced environments.

To transition fully into remote work and deliver even greater value, I invested in developing strong digital and technical skills. In 2025, I completed intensive training in Virtual Assistance, Digital Skills, and IT Support, which prepared me to work 100% remotely while maintaining structure, accuracy, and consistency. I am comfortable working independently, following processes, and adapting quickly to new tools and workflows.

I provide responsive and empathetic customer support through email, live chat, and ticketing systems, ensuring customers receive timely and professional responses that align with your brand. I also manage calendars, schedule meetings, send reminders, and prevent double bookings, helping clients stay organized and avoid missed opportunities.

In addition to customer support, I handle essential administrative tasks such as data entry, CRM updates, spreadsheet management, onboarding new clients, and light bookkeeping. I assist with basic IT setup and troubleshooting, reducing the time clients spend dealing with technical issues. I keep tasks, projects, and files well organized using project management and cloud-based tools.

My work has consistently delivered measurable results, including 90%+ customer satisfaction, 98% accuracy in administrative and billing tasks, and 95% of customer issues resolved within 24 hours, based on internal team metrics and client feedback. By being proactive and attentive, I have also helped improve customer retention by up to 15%.

I communicate clearly in written and spoken English and typically respond within 15 minutes during working hours. I’m comfortable working US and European time zones and bring patience, reliability, and ownership to every role. I treat every client’s business with care and professionalism, as if it were my own.

I’m currently available for full-time or part-time remote work and can start immediately. If you’re looking for a dependable Virtual Assistant who will reduce your workload and make your customers feel valued, I’d be happy to work with you.