CHIKA OKOLI
CUSTOMER SUPPORT SPECIALIST
Enugu State, Nigeria
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PROFESSIONAL SUMMARY
Experienced and reliable customer support specialist with extensive skills providing
assistance on any customer challenge by going above and beyond to deliver
outstanding services. Strongly dedicated to helping customers resolve issues and
cultivating a positive image of the company. Committed to maintaining professional
relationships to increase profitability and drive business results. Customer service
specialist bringing top-notch skills in oral and written communication, active listening
and analytical problem-solving skills.
SKILLS
● Microsoft Office
● Active Listening
● Adaptive Team player
● Customer Retention Ability
● Creative Problem-solving
● Time Management
● Software skills- HubSpot, G-Suite
● Product Knowledge
● Empathy
● Communication Skills
WORK HISTORY
01/2022 - Present
Customer Support Specialist
Digital Witch Support Community – Lagos State, Nigeria
● Responded promptly and effectively to customer complaints and inquiries through
multiple channels such as chat, email and phone, consistently achieving high
levels of satisfaction and resolution.
● Actively listened to customers, handled concerns quickly and escalated major
issues to the supervisor.
● Used various CRM software such as Zendesk, Freshdesk to manage tickets, track
issues and measure customer happiness.
● Delivered personalized product demonstrations and training to assist customers in
achieving their business objectives.
● Researched customer inquiries using available resources such as FAQs and online
forums.
● Performed regular follow-up calls to check on customer satisfaction levels.
● Assisted in developing training materials related to new products or services being
released.
● Resolved 95% of issues with first call and escalated more complex issues to
obtain necessary customer support.
EDUCATION
12/2016 - 12/2022
Bachelor of Technology: Forestry And WildLife Technology
Federal University of Technology, Owerri. Imo State, Nigeria
