Chika Okoli

I am a dedicated and experienced customer support specialist with extensive skills in assisting with any customer challenge by going above and beyond to deliver outstanding services. Strongly determined to help customers resolve issues and cultivate a positive image of the company. Committed to maintaining professional relationships to increase profitability and drive business results. Customer service specialist bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

I have handled customer queries, complaints, feedback, and suggestions through multiple channels, such as email, chat, and phone. I have used various helpdesk software, such as Zendesk, and Freshdesk to manage tickets, track issues, and measure customer satisfaction.

As a customer support specialist, providing outstanding service is my daily task, I am sure my experience will be beneficial to your team and company if given the opportunity.