CHIEMEKA MARYANN ONYEJIJI
Customer Support & CRM Virtual Assistant
PROFESSIONAL SUMMARY
A trained customer support and CRM specialist with 5+ years in excellent customer service, administrative and executive assistance in school management and education environment. Skilled in Google workspace, HubSpot, Freshdesk, Zendesk, Intercom, Calendly, Slack, Trello, Asana, Monday.com. Achieved 100% data accuracy and contributed to 40% improvement in workflow efficiency. Ready to manage CRM tools, emails, calendars, projects and data for startups and remote teams.SKILLS AND COMPETENCIES
• Customer Inquiry & Ticket Resolution
• CRM Management & Data Accuracy (HubSpot, Freshdesk, Intercom)
• Email Management and Support
• Customer Communication & Follow-up
• Project Coordination (Trello, Asana, Monday.com)
• Appointment setting and Scheduling
• CRM Data Documentation & Record Keeping
• Data Entry (Google Sheet)
• SLA Compliance & Response Time Management
• Team Collaboration and Communication (Slack, Teams, Zoom)
WORK EXPERIENCE
Customer Support Agent (Remote) | KLACIFY School Management System | Sept. 2023 – Till Date
• Deliver monthly remote customer support to 50+ schools and users, resolving inquiries related to system usage, data entry, records, and order-related requests via support channels.
• Assist customers with account setup, system onboarding, updates, and troubleshooting, contributing to faster adoption and reduced repeat inquiries.
• Manage and document customer interactions accurately within internal systems and CRM, maintaining 100% data accuracy across customer records.
• Handle customer inquiries related to data entry, records, and system functionality, ensuring timely responses.
• Collaborate closely with internal technical and operations teams to escalate and resolve complex issues, reducing resolution time and improving overall customer satisfaction.
• Ensure school records, submitted information, and data were accurate, complete, and consistently up to date, supporting reliable reporting and smooth operations.
School Administrative Director | Grainfield Queens & Kings School | Sept. 2017 – Till Date
• Manage and maintain academic and administrative records for 200+ pupils/students, parents and staff, ensuring 100% data accuracy across school systems and documentation.
• Introduced and implemented a digital school management system to centralize student records, attendance tracking, academic reporting, fee documentation, and parent communication, enabling real-time monitoring, streamlined workflows, and a 30% increase in administrative productivity while reducing manual processing time by 40%.
• Serve as the primary administrative contact for pupils/students, parents, and teachers, handling 50+ academic and administrative inquiries termly, providing timely updates and resolving issues related to records, schedules, and school operations..
• Lead the recruitment, interviewing, and onboarding of teaching and non-teaching staff, successfully hiring and onboarding 20+ teachers and administrative personnel to support academic and operational needs.
• Improved staff retention by 20–25% through structured onboarding, clear role expectations, and ongoing administrative support.
• Oversee the preparation, organization, and distribution of student reports, examination papers, academic documents, and official school records, ensuring accuracy, confidentiality, and compliance with school policies.
BiologyTeacher / Student & Parent Support Staff | Government Secondary School | Nigeria | 2011 – 2017
• Served as a primary support contact for students and parents, handling 50+ academic and administrative inquiries weekly related to schedules, assessments, records, and classroom activities.
• Maintained and updated academic records, assessment reports, attendance logs, and documentation for 100+ students per academic year, ensuring high data accuracy and compliance with government education standards.
• Delivered Biology lessons to 30+ students per class, applying structured communication and problem-solving skills to support different learning needs.
• Coordinated with school administrators, department heads, and external education stakeholders to communicate updates, policy changes, and required actions.
• Supported 70%+ pass rates in subject assessments and examinations.
• Provided clear, timely updates on academic processes, timetables, examination requirements, and student progress, ensuring accurate information flow
EDUCATION
Bachelor’s Degree in Animal & Environmental Biology | Imo State University, Owerri | 2009
TRAINING AND CERTIFICATIONS
Virtual Assistant Training | Swift Edge Academy | 2024
Data Entry Specialist | Accounting Hub Data Entry Academy | 2024
In-Demand IT Skills Training | Digital Witch Support Community | 2025
