Chiemeka Onyejiji

I am a startup-focused Customer Support & CRM Specialist with 5+ years of experience building organized systems that reduce chaos, improve response time, and keep customer data clean.

I support founders and teams who need someone dependable to manage support, CRM, and operations without constant supervision and micro-managing

Supported 50+ active users/schools monthly in a SaaS environment

Maintained 100% CRM data accuracy

Improved workflow efficiency by 40% through system organization

Increased admin productivity by 30% via digital process implementation

Reduced manual processes by 40%

Handled 50+ weekly inquiries with SLA compliance

Manage customer support (email, tickets, chat)

Organize and maintain CRM (HubSpot, Freshdesk, Intercom, Zendesk)

Onboard new users & reduce repeat support issues

Clean up and update spreadsheets and databases

Manage inboxes, scheduling & documentation

Coordinate tasks using Trello, Asana, or Monday.com

Track customer patterns and improve workflows

I understand how startups operate, and I bring structure without slowing growth.

If you need someone proactive, detail-oriented, and system-minded to keep your backend organized while you focus on scaling ,I’m ready to join your team.