SHARON CHIDINMA EMI
Lagos, Nigeria | - |-| Open to Remote & On-site
Roles
PROFESSIONAL SUMMARY
Dedicated and results-driven Customer Service and Front Desk Professional with over 5 years of
experience in managing customer interactions, resolving complex inquiries, and ensuring client
satisfaction.
Skilled in communication management, conflict resolution, and multitasking within fast-paced
environments.
Passionate about operational efficiency, excellent service delivery, and supporting organizational
growth.
PROFESSIONAL EXPERIENCE
Customer Service Representative | Multichoice Nigeria (Nov 2020 – Present, Lagos)
• Managed high volumes of customer inquiries across multiple channels, ensuring timely and effective
resolutions.
• Improved issue-resolution times while maintaining 95%+ customer satisfaction.
• Provided remote-ready support using digital tools to enhance service delivery.
Receptionist | Rosetree Signatures (Feb 2020 – Oct 2020, Lagos)
• Served as the first point of contact for clients and managed front-desk operations.
• Handled calls, emails, and visitor inquiries with professionalism.
• Supported administrative tasks including scheduling, record-keeping, and correspondence.
EDUCATION
B.Sc. Mass Communication, National Open University of Nigeria — Expected 2026
Diploma in Mass Communication, Delta State Polytechnic, Ogwashi-Uku — Merit, 2019
CERTIFICATIONS
• Email Marketing Certification – HubSpot Academy
• Virtual Assistant Certification – Alison
• Customer Service Certification
• Meeting Management – Multichoice Nigeria
• General Project Planning – Atingi eLearning
• Mastering Customer Care – Problem Solving, Empathy & Teamwork
CORE COMPETENCIES
• Customer Relationship Management • Call Centre Operations • Active Listening & Empathy
• Email & Chat Support • Microsoft Office Suite • CRM Tools
• Time & Task Management • Conflict Resolution • Professionalism & Adaptability
• Remote Support • Multitasking Under Pressure • Team Collaboration
ACHIEVEMENTS & HIGHLIGHTS
• Maintained 95%+ annual customer satisfaction rating at Multichoice Nigeria.
• Successfully resolved complex technical and service complaints.
• Adapted efficiently to remote and hybrid work environments.
REFERENCES
Available upon request.
