Chidinma Sharon Emi

My name is Sharon Emi, and I am a dedicated Customer Service and Administrative Support professional with a strong passion for helping people, creating organized systems, and ensuring smooth day-to-day operations in any work environment. Over the years, I have built a solid foundation in customer support, front-desk management, documentation, and data entry, shaped through my experience at Multichoice Nigeria and Rosetree Signatures.

I am someone who genuinely enjoys connecting with people and making their experience easier, clearer, and more pleasant. Working at Multichoice Nigeria since 2020 has allowed me to interact with a wide range of customers, manage inquiries, resolve complaints, and provide consistent, reliable service even during high-pressure moments. This role strengthened my communication abilities, sharpened my problem-solving skills, and taught me how to remain calm, patient, and solution-driven no matter the situation. Handling customer accounts, updating records, and preparing daily reports also improved my administrative accuracy and attention to detail.

Before that, my role as a Receptionist at Rosetree Signatures helped me develop a strong sense of organization and professionalism. I learned how to manage front-desk activities, welcome guests, coordinate appointments, and maintain neatly arranged physical and digital records. It gave me a deeper appreciation for teamwork, structure, and the importance of being the first positive impression of a company. This experience shaped my confidence, strengthened my interpersonal skills, and prepared me for multitasking in busy environments.

I am currently pursuing a B.Sc. in Mass Communication at the National Open University of Nigeria, which has helped improve my writing, media understanding, and communication techniques. I am also passionately developing myself through technology-based platforms like HubSpot, where I am building skills in CRM, administrative tools, and customer experience systems.

I consider myself a disciplined, reliable, and proactive person who values learning, growth, and professionalism. I enjoy roles that require organization, people skills, and responsibility. Whether I am assisting customers, organizing documents, coordinating tasks, or supporting a team, I take pride in delivering work that is neat, accurate, and impactful.

Ultimately, I am driven by a desire to grow into a well-rounded professional who adds value, builds strong relationships, and contributes meaningfully to any team I become part of.