Chidinma Nwaneti

CHIDINMA NWANETI- chidinmanwaneti.cn@gmai l.com Lagos, Nigeria EDUCATION FEDERAL POLYTECHNIC NEKEDE PROFILE Dedicated and results-driven professional with a background in customer service, sales, and marketing. Adept at engaging customers, explaining products, making sales, and promoting brand awareness. Proven track record in financial recordkeeping and ensuring timely product deliveries. Seeking a challenging role that leverages my skills and experience in a dynamic work environment. ACCOUNTANCY Inview - (May 2024) YABA COLLEGE OF TECHNOLOGY ACCOUNTANCY (ND-) WORK EXPERIENCE CUSTOMER SUPPORT AND SALES PREPRESENTATIVE Dynamic Arigold Nig. ltd | Jan 2023 - Nov 2023 SKILLS 1. Attention to Detail: I meticulously handle customer inquiries, ensuring accuracy and thorough responses. I maintain precision in financial record-keeping and order processing. 2. Speed and accuracy in entering data: With a track record of me 1. Customer Service and Sales: Engaging with customers through various channels (phone, email, chat) to address inquiries and provide information. Actively explaining product features, benefits, and pricing to potential customers. Utilizing effective sales techniques to convert inquiries into successful sales. Maintaining a customer-focused approach to ensure satisfaction and repeat business. 2. Financial Record-Keeping: Accurately tracking and documenting financial transactions related to sales. Generating and managing invoices, receipts, and ensuring timely payments. Coordinating with the finance department to reconcile sales and financial records. 3. Computer Technology: I leverage technology to enhance the overall customer experience and streamline processes. 4. Multi-tasking: Efficiently managed and prioritize multiple tasks, optimizing workflow efficiency. 5. Problem-Solving: I showcase a creative mindset by finding simple yet effective ways to improve ordinary processes, contributing to a better customer experience. 5. Language Proficiency: I exhibit proper written and spoken English in all customer interactions. 6. Self-Management: I display the ability to selfmanage by efficiently handling tasks, meeting deadlines, and adapting to changing work priorities. I take initiative to proactively address customer needs and contribute to the overall success of the team. CERTIFICATIONS Technical Support (coursera) 2021 Frontend Web Development (Univelcity) 2023 REFERENCES Available on Request 3. Product Delivery: Coordinating with the logistics team to ensure timely and accurate product deliveries. Monitoring the shipping process and addressing any issues that may arise during transit. 4. Cross-Selling and Up-Selling: Identifying opportunities to recommend additional products or services to customers. Strategically presenting complementary items or upgrades to enhance the customer's purchase. 5. Social Media Management: Responding to customer inquiries and comments on social media platforms. Leveraging social media to promote products and maintain a positive brand image. Customer Feedback Analysis: Collecting and analyzing customer feedback to identify strengths and areas for improvement. CUSTOMER INFORMATION SERVICE (INTERNSHIP) GTBank | Dec. 2019 -Nov. 2020 Responded promptly and professionally to customer inquiries and complaints via email, phone, and social media chats. Assisted customers with queries, modifications, and provided product information. Proactively managed customer communication from item dispatch to arrival, ensuring a positive experience. Coordinated with the operations team to ensure accurate and timely delivery. Resolved customer complaints efficiently and maintained consistent, positive customer interactions. Logged daily reports to track work performance and monitored customer interactions. SALES AND ACCOUNTS REPRESENTATIVE Afro Foods & Spices | 2015 -2016 Customer service and sales: Engaging customers, explaining products, and making sales. Marketing: Promoting products, increasing brand awareness. Financial record-keeping: Tracking transactions, managing invoices, receipts, and payments. Product delivery: Ensuring timely and accurate deliveries, ensuring customer satisfaction.