Chidinma Nwaneti

Hello, I’m Chidinma Nwaneti, a skilled professional with a solid foundation in accountancy, bookkeeping, and virtual assistance. I graduated from the Federal Polytechnic Nekede and Yaba College of Technology, where I studied accountancy in Nigeria. I have gained valuable experience working as a Customer Support at Guaranty Trust Bank, where I developed a strong customer-first mindset and learned to handle a wide range of customer inquiries and issues with professionalism and efficiency.

During my time at GTBank, I was responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. I provided timely and accurate responses to inquiries, helped customers navigate banking products and services, and addressed any concerns they had. My role required active listening, problem-solving, and the ability to communicate complex information clearly and empathetically, ensuring a positive experience for every customer. This role honed my conflict resolution skills and taught me how to work under pressure, balancing multiple customer requests while maintaining high standards of service.

In addition to my banking background, I have expertise in e-commerce operations and virtual assistance. I am highly detail-oriented, with strong analytical skills that ensure accurate financial record-keeping and data entry. My ability to manage time effectively, prioritize tasks, and meet deadlines has allowed me to successfully handle multiple responsibilities across different roles.As a virtual assistant, I excel in independent work, ensuring deadlines are met and deliverables are of the highest quality. My proactive approach in seeking feedback and guidance underscores my dedication to continuous learning and improvement.

Communication is a key strength of mine, and I am proficient in remote work tools such as video conferencing, chat platforms, and project management software. These skills enable me to collaborate seamlessly with team members and stakeholders, providing regular updates and addressing any issues that may arise.

I am confident that my blend of educational background, financial acumen, organizational skills, and virtual support capabilities positions me as a well-rounded candidate ready to contribute effectively in roles related to accountancy, bookkeeping, and virtual assistance. I look forward to bringing my diverse skill set to a position where I can make a meaningful impact.