Chidinma Iwu

CHIDINMA IWU Lagos, Lagos State, Nigeria- --Virtual Assistance || Customer Service and Business Management || Administration ||Sales And Marketing. Professional Summary Versatile, detail-oriented Virtual Assistant and Customer Service Professional with about 2 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Intercom, HubSpot, zen desk, monday.com, Google Suite, etc. ● Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining and managing recovering records. ● Ensures office equipment runs smoothly and properly and manages the applicable inventories,orders/replaces equipment, and supplies. ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service ● ● ● ● ● ● Effectively managed customers, achieving and exceeding customer's expectations at about 40%. Successfully increased vendor of choice status from 30% to 60%, demonstrating a significant improvement in customer trust and satisfaction. Successfully rebuilt customer trust, leading to a substantial increase in engagement and upselling opportunities. Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING ● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools: Lemlist, Sendinblue, Mailchimp, Keap, etc. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces.. ● Strong knowledge of various lead generation methods: Google forms,Content Marketing etc and lead generation tool: Apollo.io ● Upsell products or services to customers through the recommendation that meet their specific needs ● Strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 01/2024 to current Sales Representative/ Office Coordinator NAKACHI INVESTMENT LIMITED 11/2023 to Customer Service and Sales Representative 11/2022 MAGICENT HAIR WORLD 09/2021 to Customer Support / Helpdesk 03/2021 ARK TECHNOLOGIES EDUCATION Bachelor of Science: Mass Communication Paul University, Awka- Anambra State Training and Certifications ON-Demand Skill Training ● Sales and Lead generation training ● Leadership, Winning Strategic Opportunities and Customer Relation Management (CRM) ● Workflow and Project Management ● Hospitality and Property Management. Coursera ● Customer Support Skills ● A Mini-Course on Time Management ● IT Support Fundamentals Other Training ● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation ● Mini courses on Call agents ethics, Communication Skills and Customer support on Alison