Chidinma Chigbu

Chidinma Ihuoma Chigbu Aba, Abia State, Nigeria - –-- https://www.linkedin.com/in/chidinmachigbu/ PROFESSIONAL SUMMARY Dynamic and results-driven professional with over 5 years of experience in administrative management, customer relationship management, and business development. Adept at generating and qualifying leads, nurturing client relationships, and managing teams to foster a collaborative work environment. Proficient in streamlining processes, enhancing organizational efficiency, and using CRM tools like HubSpot to improve customer engagement. Skilled in problem-solving, effective communication, and ensuring seamless operations. Proficient in Microsoft Office Suite and committed to delivering excellence while driving operational and strategic success in fast-paced environments. SKILLS • Customer Service • Google Workspace • Administrative support • Telemarketing • Virtual Assistance • Data Entry • Appointment Setting • CRM tools (Monday.com, Hubspot, Freshdesk, • Time Management Zendesk, Zoho, • Calendar Management Salesforce) • Travel Planning • Microsoft Office Suit • Meeting Scheduling WORK HISTORY 09/2024 till date Business Development and Sales Volunteer SkilledUp Life – England • Conducted research to identify high potential leads aligned with the company’s Ideal Customer Profile (ICP). • Qualified, nurtured, and managed leads through the sales pipeline using Hubspot CRM. • Developed personalized outreach strategies based on in-depth analysis of target companies and their leadership. • Provided comprehensive reports and updates during weekly global sales meetings, contributing to strategic decision-making. • Collaborated with cross-functional teams to drive the adoption of SkilledUp Life’s services among startup founders and executives. • Supported startups in building and expanding their teams by connecting them with global skilled volunteers, effectively addressing talent gaps and optimizing resources. 09/2017 to 04/2023 Administrative Assistant/ Customer Service Representative Achoru Associates (Estate, Property and Facility Management Firm) – Abuja • Responded to over 25 customer inquiries per day via phone, email or chat and resolved issues promptly and professionally. • Provided information and assistance on estate, property, and facility management services to over 90 clients monthly. • Coordinated with internal teams (e.g., maintenance and repairs) to resolve customer issues efficiently, resulting in a 25 % reduction in resolution time. • Updated customer records and databases to ensure accurate and up-to-date information, maintain a 99 % data accuracy rate. • Maintained confidentiality and handled sensitive customer information with discretion, adhering to data protection regulations and company • • polices. Collaborated with the sales teams to identify new business opportunities and retained existing clients, contributing to a 20% increase in revenue growth. Provided support for events, viewings, and other customer-facing activities as needed, supporting over 40 events annually 05/2016 to 04/2017 Tutor (NYSC) Modern Science College - Afaha-Oboh, Akwa Ibom State. • Taught and mentored students in Agricultural Science, fostering a supportive learning environment and promoting academic success. • Developed and implemented engaging lesson plans, assessments, and study materials to cater to diverse learning styles. • Provided individualized guidance, feedback, and support to students, resulting in improved understanding and grades. • Collaborated with colleagues to design and implement curriculum enhancements, ensuring alignment with academic standards. • Utilized effective classroom and management techniques, ensuring a productive and respective learning environment. 06/2013 to 12/2013 Industrial Trainee Raw Materials Research and Development Council (RMRDC) – Abuja • Provided administrative assistance, including office management, records keeping, and correspondence. • Managed phone calls, email inquiries, and received visitors. • Maintained office supplies and inventory. • Supported human resources and personnel management. • Supported project planning, implementation, and monitoring in areas like industry development, food security, and value addition. • Assisted researchers in conducting experiments, data collection, and analysis in food processing, preservation, and packaging. EDUCATION 11/2023 09/2014 Master of Science: Plant Biotechnology University of Nigeria, Nsukka – Nsukka, Enugu State Bachelor of Science: Plant Science and Biotechnology Abia State University, Uturu – Uturu, Abia State TRAINING AND CERTIFICATIONS Digital Witch Academy • Customer and IT Support • Virtual Assistance Cisco Networking Academy • Introduction to Cybersecurity