Chidinma Chigbu

A highly motivated and trained professional with expertise in customer support, customer service, and virtual assistance. Equipped with a strong foundation in customer service principles, technical skills, and a passion for driving customer satisfaction and loyalty. Proficient in various digital tools and platforms, with excellent communication and problem-solving skills.

Key Skills:

• Customer Success & Support

• Virtual Assistance & Administrative Support

• Customer Service & Experience

• Communication & Interpersonal Skills

• Problem-Solving & Conflict Resolution

• Technical Support & Troubleshooting

• CRM & Ticketing Systems (Zendesk, Freshdesk, Salesforce)

• Digital Tools & Platforms (Google Workspace, Microsoft Office, Trello, Asana)

• Data Analysis & Research

• Event Planning & Coordination

• Travel Planning & Scheduling

Why Hire Me?:

• Eager to apply my knowledge and skills in customer success and support to deliver exceptional experiences

• Strong foundation in customer service principles and techniques through comprehensive trainings

• Quick learner, eager to absorb new information and adapt to new situations

• Excellent communication and interpersonal skills to build strong relationships with customers and teams

• Passionate about driving customer satisfaction and loyalty

• Dynamic and result-driven professional with a passion for delivering excellence

• Committed to building strong relationships and adapting to evolving customer needs

• Proficient in leveraging effective communication and problem-solving skills to enhance the customer experience

What I Can Do for You?:

• Provide dedicated support to ensure customer satisfaction and loyalty

• Apply my knowledge of customer success strategies to drive revenue growth

• Utilize my technical skills to troubleshoot and resolve customer issues

• Collaborate with your team to ensure seamless customer onboarding and training

• Continuously learn and improve to deliver exceptional customer experiences

• Provide virtual assistance and administrative support to enhance your business operations

• Manage schedules, coordinate tasks, and provide email management and research support