Chidiebere Nwankwo

CHIDIEBERE JEFFREY NWANKWO PROFESSIONAL SUMMARY Administrative Virtual Assistant with 3+ years of experience supporting entrepreneurs, coaches, and small businesses. Successfully reduced email backlogs by 70%, improved response time by 40%, and saved clients 5+ hours weekly through workflow optimization and automation. Skilled in inbox and calendar management, CRM systems, lead generation, project coordination, and building efficient administrative and operational systems. PROFESSIONAL EXPERIENCE Virtual Assistant | Operations & Project Support — Freelance (Remote) 2023 – Present ● Reduced email backlog by 70% using structured labels, filters, and templates ● Coordinated multi-time-zone calendars, reducing missed appointments by 50% ● Managed workflows in ClickUp, Trello, Notion, and Asana, improving task efficiency by 45% ● Built Zapier automations saving clients 5+ hours weekly Lead Generation Specialist — Fitness & Wellness Coach (Remote) Jan 2025 – Present ● Identified and qualified 250+ high-intent leads via LinkedIn and email outreach ● Generated 18+ consultation bookings in the first month ● Created a lead-tracking system integrated with HubSpot CRM ● Improved follow-up conversions by 35% Customer Success Specialist — MTN Nigeria 2024 – 2025 ● Maintained 95%+ satisfaction resolving high-volume inquiries ● Resolved 50+ requests daily with 98% first-contact resolution ● Reduced handling time by 25% through troubleshooting improvements Administrative Operations Coordinator — Simes Enterprise 2022 – 2024 ● Coordinated operations for three departments, reducing project delays by 30% ● Managed inventory and vendor communication, reducing supply delays by 20% ● Implemented documentation systems improving retrieval time by 40% ● Supported a 12-person team with scheduling, reporting, and workflow management EDUCATION & CERTIFICATIONS B.Sc. Economics MichaelOkparaUniversity of Agriculture, Umuahia (2015 – 2019) Certifications: ● HubSpot CRM Certification — HubSpot Academy (2024) ● Google Project Management — Coursera (2024) ● Outlook: Time Management with Calendar & Tasks — LinkedIn Learning (2025) TECHNICAL SKILLS Email & Inbox Management • Calendar Scheduling • CRM Management • Data Entry • Lead Generation • Project Coordination • Workflow Automation • Email Marketing • Customer Support SOFT SKILLS Attention to Detail • Time Management • Problem-Solving • Communication • Adaptability • Client Relationship Management • Organization • Team Collaboration TOOLS & TECHNOLOGIES Google Workspace • Microsoft Office Suite • ClickUp • Trello • Notion • Asana • HubSpot • GoHighLevel • Salesforce • Zapier • Airtable • Canva • Mailchimp • Buffer • Calendly • Zoom • Apollo.io HOBBIES & INTERESTS Football • Movies • Reading REFERENCES Available upon request