Chidera Precious
$5/hr
I'm a virtual assistant with expertise in customer support and technical support.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Enugu, Enugu, Nigeria
- Experience:
- 2 years
CHIDERA PRECIOUS ASADU
Ikeja, Lagos, Nigeria · - ·-Chidera Precious - Lagos, Lagos State, Nigeria | Professional Profile | LinkedIn
Professional Summary
One thing you need is someone who gets the job and knows what needs to be done. Success-driven and
people-friendly I am a Customer Support Specialist with 4+ years of experience across customer service and virtual
assistance Skilled in handling high-volume inquiries, troubleshooting issues, and ensuring customer satisfaction
while maintaining accurate documentation. Adept at working with CRM systems, support tools, and project
management platforms. Known for being disciplined, cheerful, and a strong listener who thrives in fast-paced
environments.
Key Skills
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Customer Support (Chat, Email, Phone)
CRM Tools: Zendesk, Freshdesk, HubSpot, Salesforce
Project Management: Trello, Monday.com, Asana, ClickUp
Automation Tools: Zapier, Apollo
Administrative Support & Scheduling
Data Entry & Documentation
Conflict Resolution & Complaint Handling
Upselling & Cross-Selling Techniques
Knowledge of Airbnb hosting operations
Strong Written & Verbal Communication
Professional Experience
Customer Service Rep | Remote | [12/2024 – 6/2025]
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Supported business owners with email management, calendar scheduling, and task coordination.
Used ClickUp, Trello, and Asana to manage workflows and ensure task completion.
Conducted data entry, research, and reporting to support decision-making.
Helped streamline communication and task delegation, boosting team productivity by 25%.
Managed light Airbnb operations (guest communication, booking updates, and inquiry handling).
Customer Support Representative | [Online Casino] | [5/2022 – 11/2024]
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Provided chat, email, and phone support to global customers, handling 60+ daily inquiries.
Assisted users with account setup, deposits, withdrawals, and technical troubleshooting.
Achieved an average CSAT score of 95%+ by delivering prompt, empathetic support.
Identified and escalated high-priority technical issues to engineering teams for resolution.
Trained 3 new hires on customer support procedures and tools, reducing onboarding time by 30%.
Sales Executive | Cora Enterprise | [5/2021 – 4/2022]
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I attended to 50+ customers daily, ensuring smooth transactions and personalized support.
Handled customer inquiries and complaints with empathy, achieving a 90%+ first-contact resolution rate.
Maintained daily stock and sales records, improving reporting accuracy and reducing errors by 15%.
Upsold and cross-sold products, contributing to a 20% increase in monthly sales revenue.
Built rapport with customers, driving a 15% increase in repeat purchases and customer loyalty.
Collaborated with colleagues to exceed team sales targets by 10% quarterly.
Supported management in inventory audits, reducing stock discrepancies by 12%.
Receptionist & Front Desk Officer | Feedback Hall | [1/2020 – 3/2021]
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Welcomed and assisted 100+ clients and visitors weekly, ensuring professional first impressions.
Managed meeting schedules, prepared rooms, and coordinated logistics.
Monitored and uploaded customer feedback into systems, streamlining reporting processes.
Handled incoming calls and emails, resolving queries or escalating to appropriate teams.
Organized and updated company records, ensuring 100% confidentiality of sensitive information.
Contributed to improved front-desk efficiency, reducing wait times by 20%.
Education
● In-Demand Skills (Digital Witch Support IT Support]
● Psychology | University of Nigeria, Nsukka] | [2024]
Chidera Precious Asadu.pdf
