Versatile, detail-oriented Virtual Assistant with 2+ years of experience providing exceptional support in high-volume environment, providing services that resolve customer's issues in a timely and a satisfying manner. With a focused and logical approach to problem-solving and a drive to see things through to completion. I have strong technical skills as well as excellent interpersonal skills, to analyze, troubleshoot and resolve technical problems.
I thrive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while innovating where needed. Highly organized and result driven, I deliver seamless support, handling complex issues by setting expectations, devising actions plans, implementing and communicating professionally with the parties involved. My expertise spans tools like Zendesk, Trello, Asana, Google Suite, HubSpot, and more, enabling me to efficiently manage workflows, automate tasks, and drive results.
With strong organizational skills, I prioritize, plan, and multitask work assignments. I possess excellent client-facing experience and communication skills in English.