Chidera Iheukwumere

CHIDERA IHEUKWUMERE Lagos, Nigeria • - •-• LinkedIn ADMINISTRATIVE VIRTUAL ASSISTANT SUMMARY As an entry-level Administrative Virtual Assistant with 6 months of experience, I have successfully managed schedules and communications for businesses using digital tools, increasing productivity by 15% and lowering costs by 10% while maintaining smooth day-to-day operations. CORE SKILLS ● ● Proficiency in Microsoft Excel, Word, Outlook and Google workspace tools. Calendar Management ● ● ● Email Management Communication Time Management ● ● Organisation Attention to details. PROFESSIONAL EXPERIENCE Vsavvy Academy, Lagos, Nigeria July 2024 – Present Administrative Virtual Assistant ● I created spreadsheets for the purpose of tracking the progress of projects which led to a 20% improvement in deadline adherence. ● I scheduled virtual meetings resulting in a 15% increase in attendance. ● Assisted new students to label their emails resulting to a 15% increase in participation level. ● Coordinated and managed projects, resulting in a 50% increase in efficiency and project outcomes. Esty Cakes & Confectioneries, Abia, Nigeria March 2022 – March 2023 Administrative Assistant ● I handled over 100 emails daily, reducing the response time by 50% and improving client satisfaction. ● Maintained appropriate filing system of both personal and professional documents, organised documents decreasing search times by 30% ● I scheduled meetings daily for 2 executives. ● Handled customer inquiries achieving a resolution rate of 80% and increased clients relationship. EDUCATION NNAMDI AZIKIWE UNIVERSITY, Awka, Nigeria Human Anatomy. CERTIFICATIONS & OTHER English Language (Native) Volunteering Work: Volunteered at Dominion City Academy. Certifications: Virtual Assistant Certificate at Vsavvy Academy, 2024. Project Management: Coursera, 2023. Active Listening: Enhancing Communication skills: Courses Instructor Network, 2024. - Virtual Assistant Certificate at Alison.