Chibuoke Charity

CHIBUOKE CHARITY Enugu, Nigeria- |- 📞 ✉️ PROFESSIONAL SUMMARY Detail-oriented and tech-savvy administrative professional with over 4 years of combined experience in virtual assistance, customer service, and IT support roles. Skilled in SharePoint, Zendesk, Freshdesk, Microsoft Office Suite, and Canva. Experienced in managing administrative tasks, document workflows, and supporting team communication. Prepared for remote roles with a solid background in office-based work and full readiness for virtual collaboration. CORE COMPETENCIES Administrative & Office Support SharePoint Document Management Zendesk & Freshdesk CRM Platforms Calendar & Email Management Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Canva & Basic Graphic Support Workflow Coordination & Reporting Customer Communication & Service Task Management & Confidentiality Remote Work Preparedness PROFESSIONAL EXPERIENCE Virtual Assistant | JEB Company Abuja, Nigeria | 2019 – 2022 Provided administrative and operational support to internal departments. Managed calendars, scheduled meetings, and coordinated internal workflows. Handled document management via SharePoint and assisted with reporting. Used Canva to support basic visual tasks such as flyers or internal notices. Contributed to increasing customer patronage by ensuring consistent service delivery and follow-through. Customer Service Representative | JEB Company Abuja, Nigeria | 2018 – 2019 Responded to customer inquiries and service issues via phone and email. Logged service records and followed up on client resolutions. Resolved approximately 99% of customer complaints efficiently and professionally. Helped improve customer retention through prompt service and effective communication. Virtual Assistant | Institute of Management and Technology (IMT) Enugu, Nigeria | 2019_ 2020 Provided administrative and operational support to internal departments. Managed calendars, scheduled meetings, and coordinated internal workflows. Handled document management via SharePoint and assisted with reporting. Supported academic staff in compiling and maintaining accurate records of student exam performance. NTA International (One-Year Contract) Abuja, Nigeria | 2015 – 2016 Provided hands-on IT support for daily broadcast operations. Assisted with system troubleshooting, equipment maintenance, and documentation. Supported the technical team in ensuring consistent IT functionality during live productions like ( teleprompter, audio and video recording). CERTIFICATIONS & TRAINING Technical Support Fundamentals – Coursera CRM & Project Management Tools – Online IT Training (2025) One-Year IT Skills Training Program – Completed in 2025 NYSC ( discharge certificate)_ 2020