Chibuoke Charity

I’m Chibuoke Charity, a detail-oriented and tech-savvy administrative professional with over four years of hands-on experience supporting executives, managing workflows, and ensuring smooth operations in both customer service and virtual assistant roles. My career has been centered on improving processes, resolving customer concerns, and contributing to team efficiency in dynamic and service-driven environments.

I have worked with JEB Company in Abuja, where I held roles as a Customer Service Representative and Virtual Assistant. Over those four years, I consistently exceeded expectations—resolving 99% of customer complaints professionally and contributing to a notable increase in customer patronage. I coordinated meetings, managed internal documentation, scheduled appointments, and supported daily operational needs, all while ensuring client satisfaction remained a top priority.

In addition to my office-based experience, I also supported the academic team at the Institute of Management and Technology (IMT) in Enugu. There, I assisted in scheduling, documentation, and maintaining accurate student exam records using digital tools and SharePoint systems.

I bring strong technical capabilities, with proficiency in Microsoft Office Suite, SharePoint, Zendesk, Freshdesk, Canva, and project coordination tools like Trello and Calendly. I’ve completed formal IT training, including Google’s Technical Support Fundamentals, and a full-year IT skills development program completed in 2025.

I’m passionate about creating structure, supporting teams remotely or onsite, and offering solutions that keep organizations running smoothly. I bring a calm, organized presence, and I’m always eager to learn new tools or systems to improve productivity.

Currently, I’m exploring new opportunities where I can provide virtual assistance, project coordination, or customer support—leveraging my background in administration, tech, and client engagement.