Chianti Martin Pilapil Yntig

CHIANTI P. YNTIG EXECUTIVE ASSISTANT, IMAGE/VIDEO EDITOR, SHOPIFY FULL FRONTEND SUPPORT & CX SUPPORT SPECIALIST ABOUT EDUCATION Highly versatile and results-oriented professional with over 5 years of experience providing high-level administrative support, along with recent experience in student services and program coordination. Skilled in complex calendar management, project coordination, communication, and fostering student retention and success. Proficient in video and image editing using Adobe applications, Camtasia, and CapCut. Proven ability to work independently, maintain strict confidentiality, and adapt to diverse organizational and technological needs. Associate's Degree in Information Technology STI COLLEGE OF DAVAO- CERTIFICATIONS AND AWARDS Adobe Connect Webcast Best Presenter and Moderator Top Awardee for Best Data Researcher of the Month (3 consecutive months) Consistent Top Technical Support of the Month (5 consecutive months) PROFESSIONAL WFH PROFESSIONAL WFH EXPERIENCE EXPERIENCE STUDENT SUPPORT COORDINATOR ZOLLEGE | JUNE 2025 – PRESENT C o o r d in a t e d s t u d e n t s e r v ic e s ac t iv iti e s an d e ve n ts t o p ro m o te s t ud en t e n g ag em e nt a n d s u c c e s s w it h in t h e in s t it u t io n . P r o v id e d d ir e c t g u id a n c e a n d p r o bl e m r e s o lu tio n fo r s tud e n t i ss u e s , h e lp in g t o n a v ig a te a c a d e m ic c o n c e r n s , p o lici e s, a n d pr o gr am p ro c e du re s . M a n a g e d a n d m a in t a in e d a c c u r at e , c o nf ide n tia l s tu d e nt r e c o rds and datab as e s , e n s u r in g c o m p lia n c e a n d t im e ly p r o ce s s in g o f d o cu me n t at io n an d r e p o rt s . L ia is e d b e t w e e n s t u d e n t s , f a c u lt y, an d p ar tne r r e gi str ati o n ce n te rs , co or di na tin g c o m m u n ic a tio n r e g a r d in g d e a d lin e s , po l ic ie s, an d p r o gr am up da tes . EXECUTIVES ASSISTANT TASKBULLET | FEBRUARY 2020 – NOVEMBER 2020 M a n a g e d c o m p le x s c h e d u le s a n d c ale n da r s fo r s e ni o r e x e cu t iv e s , s t ra t e g ic all y o p tim iz in g t im e t o r e d u c e m e e t in g o ve r lap s an d e n su r e e ffi cie nt w o rk fl o w . P r e p a r e d a n d e d ite d h ig h -le v e l co r re s p o nd e n c e , r e p o rt s , an d p re s e nta t io n s , m a in ta in in g a p r o f e s s io n a l s t a n da r d f o r a ll e xt e r na l a n d in te r na l co m mu ni c at io n s. H a n d le d c o n f id e n t ia l d o c u m e n ts a n d in f o rm at io n w i th t h e u t mo s t d is cr e t i on an d p r o f e s s io n a lis m . S h o p if y a n d A m a z o n S t o r e s F u ll Fr o nt e n d, B as ic B a ck e n d S u pp o r t EXECUTIVE ASSISTANT/WEBCAST MODERATOR/PRESENTER GO2 PHIL | AUGUST 2018 – JANUARY 2020 O r c h e s t r a t e d a n d le d w e b c a s t pr o du ctio n e ve n ts a s t he S u b je c t M att e r E xp e r t (S ME ), s e r v in g a s a M o d e r a t o r a n d P r e s e nt e r . Im p r o v e d e v e n t q u a lit y b y a c t in g as an E v e nt Q A O f f ic e r an d p ro v idi ng L ev e l 2 T e c h n ic a l A s s is t a n c e f o r h ig h -p r o fi le gu e st spe a ke r s. S t r e a m lin e d e x e c u tiv e o p e r a t io ns b y m an ag in g C- le v e l ca le n d ar s a nd e mai l correspondence. F u n c tio n e d a s a H e lp d e s k E s c a lat i o n R e p r e se n t at iv e an d L e a d G e n e rat i o n Ag e nt. TECH SOFTWARES DATA RESEARCHER AND SEO JUNIOR DEMAND SCIENCE PHIL. | FEBRUARY 2017 – JULY 2018 S p e a r h e a d e d i n t e n s i v e d a t a r e s e a r c h an d a n a ly s i s f o r l e a d s c r ap i ng an d f il te ri n g , c o n t r i b u t i n g d i r e c t l y t o s a l e s p i p e l in e g r o w t h . C o n t r i b u t e d t o w e b s i t e d e v e l o p m e n t a n d o p t im i z a ti o n t h r o u g h fr o n t - e n d c o d i ng , HT M L b a c k l i n k c h e c k i n g , a n d S E O o p t im i za ti o n , r e s u lt in g in a c o n s ist e n t a w a rd f o r B e s t Da ta R e s e a r c h e r o f t h e M o n t h f o r 3 c o n s e c u t i ve m o n t h s . PROFESSIONAL BPO PROFESSIONAL BPO EXPERIENCE EXPERIENCE TECHNICAL SUPPORT SUTHERLAND GLOBAL | MARCH 2016 – NOVEMBER 2016 P r o v i d e d i n b o u n d a n d o u t b o u n d c al l h a n d lin g f o r h o m e e n te r t a i nm e n t t e c h n o l o g y , i n c l u d i n g S m a r t T V , G a m i n g C o n s o l e , S m a r t D e v ic e s , A p p s , a n d W i F i n e tw o r k troubleshooting. S p e c i a l i z e d i n r e m o t e a c c e s s t r o u b l e s h o o t in g an d E - c o m m e r ce s u p p o r t. F u n c t i o n e d a s a T e c h n i c i a n D i s p a t c h e r to c o o r d in a te fi e l d s e r vi c e . C o n s i s t e n t l y r e c o g n i z e d a s a T o p T e c h n ic a l S u p p o r t o f t h e m o n t h a w a rd e e . LEVEL 3 BILLING AND SALES CONSULTANT IBEX GLOBAL SERVICES | FEBRUARY 2015 – OCTOBER 2015 Managed advanced billing support and payment processing for customers. D r o v e S a l e s C o n v e r s i o n & M a n a g e m e n t t h r o u g h c u s t o m e r - c e n t ri c ap p r o a c h e s . I m p l e m e n t e d c u s t o m e r r e t e n t i o n s t r a t e g i e s a n d p r o vi d e d h ig h - l e v e l E - c o m me rc e support. CORE SKILLS & EXPERTISE Executive & Student Services S h o p i f y S t o r e M a n a g e m e n t ( B a s ic B a c k e n d, F u l l F r o n t e n d S u p p o r t) C R M M a n a g e m e n t ( S a l e s f o r c e , Z o h o , H u b S p o t , C X C u s t o m iz e d S y s te m s ) Organizational & Time Management M i c r o s o f t O f f i c e S u i t e ( W o r d , E xc e l, P o w e r P o in t ) Google Workspace (Gmail, Docs, Sheets) E x c e p t i o n a l C o m m u n i c a t i o n & In t e r p e r s o n a l S k i l ls C o n f l i c t R e s o l u t i o n & S t u d e n t A dv is in g W e b c a s t P r o d u c t i o n & M o d e r a t io n (A d o b e C o n n e c t ) Confidentiality & Discretion S E O O p t i m i z a t i o n , D a t a R e s e a r c h & A n a ly s i s C u s t o m e r R e t e n t i o n & S a l e s O f fe r s M u l t i m e d i a M a n a g e m e n t ( W o r d P r e s s , A d o b e , C a n v a, T ik T o k , Ca m tas i a , C ap C u t )