Chianti Martin Pilapil Yntig

A creative and collaborative general virtual assistant and customer service expert with over 6 years of experience. Expert in driving growth and raising brand awareness through customer-centric campaign strategies. Specializes in cross-channel support, digital communication, and social media management.

Highly motivated, detail-oriented results-driven professional with extensive experience demonstrating the ability to multitask in fast-paced environments.

Superior interpersonal skills, very capable of resolving multiple complex issues. Consistently successful in increasing client satisfaction, improving profitability, accelerating business growth, and enhancing service offerings. Demonstrated strength in implementing strategies and tactics necessary for successful financial and organizational growth.

He was born in the most disciplined and biggest city in the Philippines called Davao City. After finishing an IT course at STI College of Davao, he managed to work as soon as possible to help his family. In the past, Chianti has worked in many different areas within the BPO industry, holding several entry and mid-level management positions. After working for almost 5 years in the call center industry, Chianti tried applying for a home-based setup job and got hired. He worked on various tasks such as working as a webinar producer and run sheet event moderator, data entry, and lead generation specialist. Graphics and video designer, email and calendar manager, website, and online store administrator. Webcast host and many more. In his spare time, he loves singing karaoke, playing billiards, and volleyball. He's also the President of a certain volleyball club called Davao Christians Volleyball Club that helps to bring the volleyball players closer together and remind them of the true essence of sportsmanship. It also helps them to stay away from drugs and alcohol addiction.

Key Strengths:

Commitment. This is one of my key strengths when I'm working. I'm always fully committed to the schedules and jobs that have been assigned to me. In the past, my 101% commitment has always been my perfect bridge in gaining the confidence and trust of my clients.

Ownership. As a customer service expert. It always seems that it's natural for me to be the last person to give customers the greatest service that they may experience. I don't blame anyone especially the company if its members are experiencing bad services. As a vital employee of a certain company. I always take ownership on the issues that the customers are complaining about. I always make them feel that there's always a resolution to their problems, that they're with me on the issues from bad to worst and we will resolve them together.

Integrity. This is also how I build trust with my previous clients. I'm being transparent all the time and I always show dignity in every work that I have done.

Learning. Aside from being a call center agent and VA employee, I'm also an entrepreneur. Losing and failing are my best teachers. I really believe in the saying that people learn the hard way and that's really true as I experienced it myself. But that doesn't mean that I should give up, I charged all these to experience and I make sure that I will grow wiser and stronger in my future endeavors.

Service. Since I was born, my parents always taught me that providing service is the easiest job but hard to retain. Your customers will judge you depending on how you can satisfy them. They can easily talk bad about your service and this will apply a negative impact on you and your business. So ever since, my mantra in providing good service is that the customers are always the bosses. They can fire everybody in the company from the manager on down, simply by spending their money somewhere else.