Chiamaka Mbagwu

MBAGWU MARY-JOE CHIAMAKA ADMINISTRATIVE ASSISTANT / EXECUTIVE SUPPORT SPECIALIST / VIRTUAL OPERATIONS COORDINATOR Abuja FCT, Nigeria | - |- PROFESSIONAL SUMMARY Tech savvy and results driven Executive Virtual Assistant with 3+ years of experience supporting senior executives remotely across diverse industries. Proven track record in managing complex calendars, coordinating global meetings, optimizing workflows, and handling high-level correspondence. Expert in digital productivity tools, adept at multitasking, and committed to delivering seamless executive support with confidentiality and precision. CORE SKILLS Administrative Support: Executive calendar management, email inbox prioritization, travel coordination, document preparation. Communication Tools: Zoom, Slack, Microsoft Teams, Google Meet Productivity Tools: Google Workspace, Microsoft Office Suite, Trello, Notion, Calendly Project & Task Management: Task prioritization, deadline tracking, reporting Soft Skills: Time management, attention to detail, discretion, adaptability, problem-solving Remote Collaboration: File organization, stakeholder communication, multi-time zone scheduling PROFESSIONAL EXPERIENCE Executive Virtual Assistant Freelance | Remote | 2022 – Present Supported 3 senior executives in daily operations, reducing scheduling conflicts by 90% through strategic calendar management across EST and PST time zones. Managed high-volume email inboxes, prioritizing 100+ daily messages and drafting responses with a professional tone, improving response time by 40%. Prepared executive briefs, reports, and client-ready slide decks that enhanced meeting readiness and strategic decisions. Conducted market and competitor research that contributed to data-backed business intelligence reports. Coordinated 20+ complex domestic and international travel itineraries and processed reimbursements with 100% accuracy. Maintained a structured digital filing system on Google Drive and Notion, ensuring easy document retrieval and compliance. Administrative Assistant TechBridge Solutions | Hybrid | 2020 – 2022 Scheduled and managed over 500 internal and external meetings using Google Calendar and Calendly. Drafted and edited proposals, internal memos, and presentations, increasing document turnaround efficiency by 30%. Introduced Trello for internal task tracking, leading to a 25% improvement in deadline adherence Acted as liaison between departments, facilitating smooth internal communications Recognized for handling confidential materials with integrity and maintaining executive trust PROJECTS Client Support Automation Developed and maintained an internal Notion workspace for project timelines, client correspondence, and task delegation resulting in a 20% increase in team productivity and project visibility. Meeting Efficiency Revamp Redesigned executives’ scheduling workflow by implementing Calendly, automating reminders, and reducing no-shows by 50%. EDUCATION BSc Industrial Engineering (Pharmaceutical option) | Regional Institute of Industrial Engineering, Biotechnologies & Applied Sciences, Republic of Benin Secondary Education | Queen’s College, Yaba, Lagos. CERTIFICATIONS Virtual Assistant Bootcamp – Skillshare Executive Assistant Fundamentals – Coursera PMP (In View)