Chiamaka Mbagwu

ENYINWA MARY-JOE CHIAMAKA CLIENT RELATIONS EXPERT Portfolio Website Portfolio Designed by Oluchi Ajaegbu I am a tech-savvy, results-oriented professional with 3+ years of experience supporting senior executives and managing client relations across multiple industries. My expertise lies in optimizing workflows, enhancing communication, and strengthening client partnerships. From streamlining executive calendars and coordinating international meetings to managing high-volume correspondence and executing email marketing campaigns, I bring precision, discretion, and efficiency to every project. I thrive on building lasting client connections through organized systems, clear communication, and seamless support. By combining digital productivity tools with strong interpersonal skills, I deliver solutions that improve client satisfaction, strengthen executive presence, and drive sustainable business growth. MY SERVICES Client Relationship Management Email Marketing Campaign Setup & Management Calendar & Schedule Coordination Inbox & Communication Management 1. Meeting Coordination & Global Time Zone Scheduling CRM Setup & Data Management Client Onboarding & Follow-up Processes Document Drafting, Editing, & Proofreading Market & Competitor Research Project & Task Management (Trello, Notion, Asana) 8 Workflow Automation & Process Optimization Confidential Correspondence Handling Client Support Ticket & Feedback Management Website Portfolio Designed by Oluchi Ajaegbu Proficient in Tools 8 Google Suite Work Sample EMAIL MARKETING CAMPAIGN ON MAILCHAMP Objective To create a visually intuitive dashboard that tracks email campaign performance— highlighting metrics like open rates, click-through rates, audience growth, and unsubscribes—to support data-driven client communication strategies. What I Did Set up a real-time Mailchimp dashboard (Image 1) to capture key campaign metrics at a glance, including opens, clicks, list growth, and subscriber activity. Created a comprehensive Mailchimp engagement report (Image 2) using Octoboard templates, featuring charts like campaign segmentation, delivery stats, and engagement trends presented in a clean, graph-rich layout. Impact Delivered at-a-glance analytics that empowered client stakeholders to make timely, informed decisions, leading to a 25% faster optimization turnaround post-campaign. Work Sample CLICKUP WORKSPACE SETUP Objective: To create a structured project management workspace that centralized timelines, budgets, deliverables, and task ownership—supporting executive decision-making and accountability. What I Did: Built a main workspace table in ClickUp to organize projects by Initiation and Planning/Execution phases. Added columns for Priority, Timeline, Status, Deadline, Budget, and Deliverables. Integrated workload and Gantt views to give both high-level and detailed progress reports.. Impact: Reduced project delays by 25% through transparent tracking of timelines and dependencies. Enhanced executive oversight with clear visualization of priorities, budgets, and deliverables in one view. Improved team accountability by assigning tasks and updating statuses directly within the workspace, minimizing back-and-forth emails. Work Sample CRM DASHBOARD ON HUBSPOT Objective: To build a highly visual and organized CRM dashboard that allowed for seamless tracking of client interactions, deal stages, and workflow processes, thereby improving visibility and decision-making across the organization. What I Did: Configured a HubSpot pipeline dashboard to visualize deal stages and progress in real time. Integrated performance metrics such as new deals created, deals won, and deal values to sharpen revenue tracking. Created a full-funnel analytics dashboard that highlighted funnel leakage points and performance bottlenecks. Impact: Enabled real-time tracking of all active deals, improving transparency and reducing workflow confusion. Using visual insights, leadership identified and corrected a critical pipeline dropoff point, resulting in a 20% increase in deal closure rate. Work Sample TRELLO MANAGEMENT Trello Management Project Objective: To organize project boards for better task tracking, team collaboration, and workflow visibility. What I Did: Consolidated multiple boards into streamlined project-specific boards Created clear lists for task stages (To Do, In Progress, Done) Assigned cards, set due dates, and added labels for prioritization Implemented weekly board reviews for status updates Impact: Increased task clarity and accountability, reducing project delays by 40%. Work Sample MONDAY.COM MANAGEMENT Objective To design and implement a streamlined Monday.com workspace that enhanced visibility into workflows, improved task tracking, and enabled proactive project management across stakeholders. What I Did Built and customized a Monday.com board layout featuring groups, status columns, owners, and deadlines to visually organize project tasks and responsibilities (as shown in Image 1). Added formula columns to calculate planned vs. actual progress, and embedded timeline/Gantt views to visualize milestones and identify potential delays (as shown in Image 2). Impact Improved project visibility and reduced status-check meetings by 60% thanks to intuitive workflow visualization. Client Review "Chiamaka consistently demonstrated professionalism, efficiency, and foresight in her role as an executive assistant. She streamlined complex calendars across multiple time zones, reduced scheduling conflicts by 90%, and improved our team’s responsiveness by expertly managing high-volume inboxes. Her preparation of reports and client-ready materials elevated meeting readiness, while her handling of travel logistics and expense processes was flawless. Chiamaka’s organizational skills, proactive communication, and ability to anticipate executive needs made a measurable impact on daily operations. I strongly recommend her for any senior-level executive support or client relations role." — Managing Director, TechBridge Solutions WORK WITH ME If you are searching for a trusted professional who combines organizational expertise with strong communication and client relationship skills, then partner with me. Let’s transform workflows and add measurable value to every project! Book a call now. Website Portfolio Designed by Oluchi Ajaegbu