Chiamaka Louisa Ugwu

CHIAMAKA LOUISA UGWU-Professional Summary Results-driven HR and Administrative Support Specialist with over 2 years of experience in driving business growth through strategic recruitment, employee development, and process optimization. Proven track record of streamlining HR operations, enhancing employee engagement, and delivering top-notch administrative support. Adept at leveraging digital tools to boost efficiency, productivity, and organizational success. Seeking a challenging volunteer role in a reputable international organization where I can utilize my expertise to drive HR and administrative excellence, foster a positive work culture, and contribute to business expansion Skills and Competencies ● Schedule and calendar planning ● Analytical skill ● Problem-solving and decision making ● Leadership skill ● Knowledge of slack and Microsoft team ● Microsoft office and Google suite proficiency ● Executive support and stakeholder management ● Strong administrative and clients' relations management skills ● Strong interpersonal and communication skills ● HR software ● Training and Development ● Project Management tool( Clickup, Trello, Asana, Monday.com) ● CRM tool( Zendesk, Freshdesk, intercom, Hubspot, pipelinepro) ● Performance management ● Multitasking and ability to work under pressure with little or no supervision ● Excellent time management and teamwork ● Discreet and Confidential Work History Personal Assistant to the MD 01/2024 – 7/2024 Bons industries • Managed and streamlined the executive’s calendar, reducing scheduling conflicts by 30% and increasing productivity by optimizing time allocation. • Implemented a new digital filing system, improving document retrieval time by 50% and enhancing the efficiency of administrative tasks. • • • • • • • Coordinated and execute high-level corporate events, resulting in a 20% increase in stakeholder engagement and improved company reputation. Provided exceptional administrative support to the executive, resulting in a 20% increase in the executive’s availability for strategic tasks. Managed the end-to-end recruitment process for both experienced and entry-level factory workers, ensuring immediate replacements as needed. Prepare comprehensive hiring reports for the MD, maintaining continuous HR operations with no downtime Facilitated communication between the executive and internal departments, improving information flow and decision-making efficiency by 25%. Conducted comprehensive market research for business development initiatives, contributing to a 15% increase in new client acquisition. Managed travel arrangements and itineraries for the executive, saving an average of 10 hours per month in planning and coordination time. Handled sensitive and confidential information with discretion, ensuring company compliance and protecting against potential data breaches. HR Officer 02/2023 - 02/2024 Green Field Health Management Organisation ● Supported end-to-end recruitment for 30+ roles annually across 7 department, including CV vetting, shortlisting, score sheet development and compiling interview reports, ensuring no HR downtime in the company. ● Offered valuable input in the development and implementation of effective new employee orientation programs, reducing on boarding time from 2 weeks to one week and enhancing new staff integration rates. ● Drafted employment letters and job descriptions for over 30 staff as directed by the HR manager, ensuring clear communication of roles and responsibilities. ● Coordinated 50+ in-house training sessions annually on work ethics and customer relationship management, plus 2 external career development trainings annually, leading to a 20% increase in performance scores. ● Ensured timely completion of new hire documentation, including verifying certificates, creating staff files, and processing health insurance forms. Updated electronic staff nominal roll within one week of hire. Administrative officer 03/2021 - 01/2023 Green Field Health Management Organisation ● Managed logistics and daily operations, achieving a 10% cost reduction through strategic vendor negotiations and efficient procurement practices. ● Acted as interim HR Manager during transitional periods, overseeing HR functions and ensuring continuity in operations. ● Implemented effective attendance monitoring strategies, reducing staff tardiness by 50% and improving overall productivity ● Coordinated schedules, meetings, and internal communications, enhancing organizational efficiency and communication effectiveness by 25% ● Trained new administrative staff on company policies, procedures, and software tools, ensuring they were well-prepared to perform their roles effectively. ● Ensured timely completion of new hire documentation, including verifying certificates, creating staff files, and processing health insurance forms. Updated electronic staff nominal roll within one week of hire. ● Supported end-to-end recruitment for open roles annually across 7 department, including CV vetting, shortlisting, score sheet development and compiling interview reports, ensuring no HR downtime in the company. Education Federal University of Technology Owerri, Imo State Nigeria B.Tech Surveying and Geoinformatics (2.1)) 2010 – 2015 ( Professional Trainings and Certificate ● Technical Support fundamental, Google – June 2023 ● Marketing and Communications, International Business Management Institute, Berlin– October 2022 ● Human Resources Management, IBMI, Berlin, 2020 ● Project management Professional, Cognate skills, Nigeria March 2017 Reference Available on Request Powered by TCPDF (www.tcpdf.org) Chiamaka Louisa Ugwu Human Resource Management - - Powered by TCPDF (www.tcpdf.org) Chiamaka Louisa Ugwu Marketing and Communications - - J un 5 , 2 02 3 C hi a ma ka L oui sa Ugwu has successfully completed Technical Su pport Fu ndamentals an online non-credit course authorized by Google and offered through Coursera Google Veri f y a t : ht t ps://coursera .org /veri f y/NE R6E LM Y U RJZ Cour se r a ha s conf ir m e d t he ide nt it y of t his individua l a nd t he ir pa r t icipa t ion in t he cour se .