Chiamaka Louisa Ugwu

Experienced and versatile Virtual Assistant, Sales and Customer Representative, appointment setter, Administrative and HR professional with over four years of proven experience in various roles. Throughout my career, I have demonstrated proficiency in managing diverse tasks and responsibilities with precision and efficiency.

As a Virtual Assistant, I excel in providing administrative support, managing calendars, handling emails, and organizing workflows to ensure smooth operations. My attention to detail and organizational skills have enabled me to streamline processes and enhance productivity.

I have effectively scheduled and coordinated appointments, meetings, and events, optimizing schedules and maximizing productivity for clients and organizations as an appointment setter. My proactive approach and strong communication skills have ensured client satisfaction. I have consistently exceeded appointment-setting targets and contributed to business growth.

I tap into my passion for people management and organization as an HR and administrative professional. My experience includes managing employee records, onboarding ,coordinating recruitment processes, and ensuring smooth office operations.

Furthermore, my experience as a Customer Representative has equipped me with excellent interpersonal skills, problem-solving abilities, and a customer-centric approach. I have effectively addressed customer inquiries, resolved concerns, and provided exceptional service to enhance customer satisfaction. I am skilled in handling diverse customer scenarios and ensuring positive customer experiences.

Proficient in a wide range of tools and platforms, including CRM systems such as HubSpot, Zendesk, Tawk, Intercom, Freshdesk, and Salesforce; project management software like Asana, Notion, Monday.com, and Trello; social media platforms and tools like Buffer; communication tools such as Slack and Microsoft Teams; and lead generation tools like Apollo.io. Additionally, I am well-versed in the use of Google Docs, Google Drive, Google Suite, and HR software. With these skills and ability to quickly learn new tools, I am well-equipped to handle diverse tasks and contribute positively to organizational success.

I excel at building connections and generating leads. With a strong ability to think on my feet and a passion for persuasive communication, I successfully engage with potential clients and identify new business opportunities.

I am passionate about delivering high-quality results, exceeding expectations, and making a meaningful impact in every role I undertake. I am seeking remote volunteer opportunities where I can leverage my skills, experience, and dedication to drive growth and success for businesses and clients.