Chiamaka Dominic

CHIAMAKA DOMINIC Social Media Manager | Lead Generation Specialist PROFESSIONAL SUMMARY Dynamic and results-oriented Social Media Manager and Lead Generation Specialist with proven experience driving brand growth, audience engagement, and qualified lead pipelines for technology and financial services companies. Brings a unique combination of strategic social media execution and customer-facing excellence developed over two years in a regulated financial institution. Adept at producing high-converting content, managing multi-platform campaigns, and building measurable business outcomes for international clients. Highly organised, self-motivated, and client-focused. PROFESSIONAL EXPERIENCE Social Media Manager & Lead Generation Specialist 2025 – Present Cyhornet.ai | United States (Remote) – Managed the company's Facebook page end-to-end, including content creation, scheduling, community engagement, and performance tracking. – Designed and executed a structured 60-post monthly content calendar aligned with product launches, promotional campaigns, and audience growth objectives. – Created platform-native content promoting AI tools, prompt libraries, automation kits, templates, SOPs, and online courses to drive product awareness and sales conversions. – Set up and manage ManyChat automation workflows including Welcome Messages, Default Replies, and Keyword Triggers to capture and nurture leads directly in Facebook Messenger. – Developed and implemented a cold outreach strategy via direct messaging and email targeting prospective customers within the AI tools and business automation market. – Monitored page analytics and delivered monthly performance reports with insights on reach, engagement, follower growth, and content effectiveness. – Collaborated closely with the client to align social content strategy with product release cycles and revenue goals. Key Achievements: ★ Grew Facebook page engagement through consistent, product-driven content increasing post interactions and organic reach month-over-month. ★ Designed and launched a complete ManyChat automation system from scratch, reducing manual response time and capturing leads on autopilot. ★ Delivered a fully rebuilt 60-post April 2026 content calendar ahead of schedule, enabling the client to plan product promotions with confidence. ★ Established a repeatable monthly reporting framework that gave the client clear visibility into ROI and content performance for the first time. Social Media Manager & Lead Generation Specialist 2025 – 2026 February Southeastern Finance & Business Consultants | United States (Remote) – Managed and grew the company's social media presence across key platforms, positioning the brand as a credible authority in financial consulting and business advisory. – Developed targeted content strategies tailored to attract high-value business clients including entrepreneurs, SME owners, and corporate executives seeking financial guidance. – Executed lead generation campaigns using cold outreach, social media advertising, and strategic DM sequences to fill the client's sales pipeline with qualified prospects. – Produced compelling and compliance-conscious content that communicated complex financial services in a clear, accessible, and engaging manner. – Tracked and reported on campaign metrics including click-through rates, lead volume, follower growth, and conversion indicators on a regular basis. – Coordinated with internal stakeholders to ensure messaging aligned with the company's brand voice, compliance standards, and business development goals. Key Achievements: ★ Generated a steady pipeline of qualified leads through targeted outreach and social media campaigns, directly contributing to new client acquisition. ★ Repositioned the brand's social media tone and content strategy, resulting in improved audience trust and measurable growth in follower engagement. ★ Produced content that translated complex financial services into clear, audience-friendly messaging improving content reach and shareability. ★ Implemented a structured lead tracking system that improved the team's visibility into outreach performance and follow-up efficiency. Customer Service Officer 2022 – 2025 Financial Institution | Lagos, Nigeria – Delivered frontline customer service for banking clients, handling account inquiries, transaction processing, dispute resolution, and product information requests. – Guided customers through onboarding processes, KYC documentation, loan applications, and account management ensuring full regulatory compliance at every stage. – Educated clients on available financial products and services, matching each customer's needs to appropriate solutions and increasing product uptake across the branch. – Managed high-volume daily interactions in-person, telephone, and written while maintaining professionalism, accuracy, and strict adherence to data protection policies. – Collaborated with operations, compliance, and back-office teams to resolve complex or escalated customer cases within agreed service level timeframes. – Maintained detailed customer records and service logs in compliance with internal audit and banking regulatory requirements. Key Achievements: ★ Consistently rated among the top customer service performers for monthly satisfaction scores over a sustained 12-month period. ★ Maintained a 95%+ complaint resolution rate, handling 50+ customer issues weekly and reducing escalations to management by approximately 30%. ★ Commended by branch management for outstanding professionalism and accuracy during a critical regulatory audit period. ★ Recognised for exceptional client relationship skills, contributing to high customer retention rates within the branch's portfolio. CORE COMPETENCIES Social Media Management • Lead Generation • Cold DM & Email Outreach • Content Strategy & Planning Meta Ads & Google Ads • ManyChat Automation • Social Media Audits • Analytics & Reporting Canva Graphic Design • Client Relationship Management • Keyword SEO • Copywriting PLATFORMS & TOOLS Facebook • Instagram • TikTok • LinkedIn • Threads • Pinterest Meta Ads Manager • Google Ads • ManyChat • Canva • GMass • Calendly • Airtable • Notion EDUCATION HND Public Administration 2017 - 2019 Kaduna Polytechnic — Lagos, Nigeria CERTIFICATIONS In demand skills by Digital 2025 Lead Generation 2025 Social media Marketing Coursera 2026 Property Management (Real Estate) 2025