Chiamaka Dominic

As a Customer Service Specialist with over three years of hands-on experience in the banking sector, I bring knowledge in client communication, issue resolution, and relationship management. I aim to help businesses elevate their customer experience through efficient, empathetic, and professional service.

In my role, I have been able to:

1. Handle complex customer inquiries related to accounts, transactions, and services.

2. Resolve issues quickly, ensuring customer satisfaction and retention.

3. Implement process improvements that streamline operations and enhance service delivery.

4. Provide consistent and personalized assistance to a diverse range of clients, both over the phone, via chat, and through digital channels.

My experience in banking has honed my ability to maintain professionalism under pressure, manage multiple tasks simultaneously, and deliver results in fast-paced environments. Whether you need assistance with customer support or a more strategic approach to enhance your service offerings, I am confident in my ability to deliver exceptional results.

Key Skills:

1. Client Relationship Management

2. Effective Communication (Phone, Email, Chat)

3. Problem Solving & Conflict Resolution

4. Banking Products & Services Knowledge

5. Time Management & Multi-tasking

6. CRM Tools Zendesk, Fresh works, Slack

7. Customer Retention Strategies

Experience Highlights :

As an Enthusiastic Customer Service Personnel, I Improved customer satisfaction scores by 15% in my previous banking role through personalized service and swift resolution of issues.

Managed high-volume inquiries, reducing response times by 30% through efficient service techniques and team collaboration.

Trained and mentored new customer service agents, contributing to a 20% increase in overall team productivity.

Why Hire Me?

Customer-Centric Approach: I understand the importance of putting the customer first and am always dedicated to providing excellent service.

Proven Track Record: My three years in the banking sector have given me the experience needed to tackle any customer service challenge effectively.

Adaptability: Whether you're in finance, tech, or retail, I have the versatility to tailor my service to meet your business’s unique needs.

My Top 3 Skills: Communication, Problem-solving, Client Retention.