Chiamaka Deborah Egwuh

CHIAMAKA DEBORAH EGWUH Lagos, Lagos State, Nigeria - --——------------------------------------------------------------------------------------------------------------------------- PROFESSIONAL SUMMARY A result-oriented, detailed-oriented, empathetic and organised virtual assistant and customer service representative expert with 3 years combined experience in providing seamless support to customers while efficiently handling administrative tasks for businesses and organisations. Efficient in calendar management, email and chat support, booking and scheduling, providing customer support and resolving complaints, project coordination, technical troubleshooting, and good customer relationship management. I am adept at leveraging technology to enhance communication, organisation, and overall productivity and providing innovative measures to help increase the growth of your organisation. —----------------------------------------------------------------------------------------------------------------- RELEVANT SKILLS ● Communication and listening skills: ability to listen attentively to clients, noting down needed information, asking clarifying questions and communicating with them from time to time so as to update them about the changes in the organisation’s products and projects. ● Problem solving: able to identify a problem, understand the problem, make research and resolve the problem. ● Time management: I am well organised and I properly allocate my time based on project priority, as well as keeping detailed records of hours spent on different tasks so as to ensure the efficient use of delegated time to achieve maximum productivity and results. ● Good knowledge of communication and workplace management tools: conversant with the use of communication and workplace tools such as HubSpot, Zoom, Google suite, Zendesk, Freshwork, Loom, Slack, Asana, Trello, monday.com, Intercom, Click-up and others. ● Proficient in the use of calendars to set appointments and meetings: I am proficient in booking and scheduling appointments with the use of appointment tools such as Calendly, Google calendar, Pick time, Simplybook.me, Acuity scheduling, Bookafy, Easy calendar. ● Project Coordination: Experienced in overseeing tasks, tracking project progress, and facilitating collaboration among team members to achieve objectives. ● Technical Troubleshooting: Adept at resolving technical issues during virtual meetings and effectively utilising online collaboration tools. ● Customer Relationship Management: Skilled in providing exceptional customer support, addressing inquiries promptly, and maintaining strong client relationships. ● Workflow Optimization: Capable of identifying process inefficiencies and implementing streamlined workflows to enhance team productivity. ● Communication: Excellent written and verbal communication skills, fostering clear and effective communication across all levels. ● Organisation: Detail-oriented with a commitment to maintaining accurate records, managing data, and organising documents systematically. ● Adaptability: Quick to learn and proficient in adapting to new technologies, tools, and software for improved task management. ● Email and chat management: I can effectively manage incoming and outgoing emails and chats and also ensure that they are all responded to immediately at the right time. ● Accountable and able to work with little or no supervision. —------------------------------------------------------------------------------------------------------------------ WORK HISTORY 02/2022 to Current Customer Success Manager JAD WATCHES AND ACCESSORIES ● Implementing innovative processes that has led to a 15% reduction in response time for customer inquiries, which enhances client satisfaction and loyalty. ● Effectively managing contact lists and enriching the lists when there is new information to be added which has helped the organisation to improve on the services they render by 20% based on what the clients needed. ● Provide chat support to customers and also take order ● Troubleshooting customers' problems and resolving the problem. ● See to the overall satisfaction of the organisation clients by providing support to the customers and ensuring. ● Opening tickets, resolving and closing tickets promptly so as to settle clients' problems and ensure their happiness. ● Efficiently using CRM tools to track and report sales operation activities. 01/2021 to 10/2021 National Youth Service Corps (NYSC) Internship PURITY 92.5FM 05/2019 to 12/2021 Virtual Assistant and Customer Chat Support HER BEAUTIFUL HAIR ● Scheduled appointments and meetings ● Responded to tons of customers’ enquiries swiftly and provided them with support when needed. ● Took order placements and enquiries via the social media handles of the organisation and ensured that no messages within my scope were left unattended to. ● Made outbound and inbound calls to customers to resolve complaints and update them about the organisation services. ● As a virtual assistant I created a more efficient monitoring process that enabled the quick identification of items and materials needed to be restocked. ● Managed the organisation's social media handles and ensured that all posts were made at the right time, engaged with the audience on each social media account which helped in warming up leads and increasing sales. 04/2019 to 04/2020 Career Break Due To Academic Pursuit 08/2018 to 03/2019 Sales Representative SIMITHONIAN VENTURES —------------------------------------------------------------------------------------------------------------------ EDUCATION 2019 Bachelor of Science: Economics Nnamdi Azikiwe University —--------------------------------------------------------------------------------------------------------TRAINING AND CERTIFICATIONS Digital Witch Community ● IT Support Skill ● Customer Service Relationship ● General Virtual Assistant OSHAcademy ● Customer Service Relationship Management