Chiamaka Ifunanya Okpala
Virtual Assistant | Administrative Support | Customer Support
Nigeria | - |-| LinkedIn
PROFESSIONAL SUMMARY
Detail-oriented and highly organized Virtual Assistant with 3+ years of experience providing administrative, scheduling, and customer support to busy professionals and businesses.
Proficient in managing calendars, email correspondence, data entry, and resolving customer inquiries with a 98% client satisfaction rate. Skilled in using tools like Asana, Trello, Microsoft Office, Google Workspace, Zendesk, Slack, Calendly, HubSpot, Canva, etc, to streamline workflows, enhance productivity, and deliver exceptional client experiences. Adept at multitasking, problem-solving, and adapting to diverse client needs in fast-paced environments.
CORE SKILLS
Administrative Support (calendar management, email handling, data entry)
Customer Support (ticketing systems, live chat, phone support)
Communication (email, phone, and video conferencing)
Time Management and Organization
Proficiency in Microsoft Office, Google Workspace, Asana, Trello, Slack, Zendesk, Calendly, HubSpot, Canva, etc.
Problem-Solving and Conflict Resolution
WORK EXPERIENCE
Virtual Assistant | BrightPath Solutions LLC | Jan 2024 – Present
Managed calendars and scheduled appointments for 10+ clients using Calendly, reducing scheduling conflicts by 30%.
Handled email correspondence, responding to 50+ emails daily with a 95% response accuracy rate.
Administrative & Customer Support Assistant | Peak Performance Consulting LLC | Feb 2022 – Feb 2023
Supported a team of 15 executives with scheduling, travel arrangements, and document preparation using Google Workspace and Microsoft Office.
Streamlined office operations by implementing a new digital filing system, saving 10 hours per week.
Responded to customer inquiries via phone and email, maintaining a 90% positive feedback rating.Provided customer support via email and live chat using Zendesk, resolving 100+ customer inquiries weekly with a 90% satisfaction rate.
EDUCATION
Bachelor of Science - Microbiology
July, 2016
CERTIFICATIONS
Digital Witch IT Support
IN-DEMAND TECH SKILLS
2024
ALX Africa
VIRTUAL ASSISTANT
2024
ALX Africa
AI CAREER ESSENTIALS
2024
