Chiamaka

My name is Chiamaka Okpala, and I specialize in digital and customer services with a focus on customer support, appointment setting, tech sales, project management, and lead generation. I have extensive experience with a variety of digital tools tailored to these areas.

In customer support, I efficiently manage tickets, provide timely responses, and track customer interactions using platforms like Zendesk, Freshdesk, and Intercom.

As a virtual assistant, I simplify scheduling for clients and team members by using tools like Calendly, Acuity, and Picktime to streamline the booking process, sync calendars, and send reminders.

For project management, I use tools like Asana and Trello for task allocation, progress tracking, and team collaboration, ensuring projects stay on schedule and within scope.

In lead generation, I utilize Apollo.io to generate leads and drive conversions for clients and customers. My proficiency with these tools enables me to optimize processes, improve efficiency, and achieve results.