Cheyserr Rollon

PLATFORMS | SKILL SETS

ADMINISTRATIVE ROLES

B2B

• Build and maintain a list of existing and potential suppliers/buyers
• Maximizes list of existing and new supplier/buyer
• Conduct outbound calls to suppliers and buyers for relationship-building and business development
• Live, Phone, and email support
• Conduct weekly email blasts to share updated price lists for both wholesale and retail customers
• Coordinate with different auction/bidding platforms for sourcing and selling products
• Cross-post promotional content on various platforms to increase visibility.

CUSTOMER SERVICE

AMAZON|BACKMARKET|EBAY|SHOPIFY

• Receive and process customer orders
• Address daily customer issues and inquiries through various channels (email, phone, customer care platform)
• Provide online troubleshooting guides for technical issues
• Create a detailed report for FBA reimbursement claims
• Coordinate with UPS for refunds, returns, delays, and handling lost or damaged parcels
• Generate invoices and send them to customers
• Responsible for providing labels and tracking for daily shipping transactions
• Coordinates with customers for any change of orders and schedule delivery
• Communicate with warehouse personnel to ensure accurate stock levels and timely shipments

E-COMMERCE

AMAZON|SHOPIFY

• Research the products with high demand and positive feedback on Aliexpress or Alibaba
• Using Dropified or Oberlo, build a listing from scratch by extracting relevant data, creating compelling product titles that include key features, crafting precise and detailed descriptions, highlighting unique selling points and adding accurate tags for better search optimization
• Use high-quality lifestyle images and product photos provided by the client or sourced from Google results
• Filter and analyze customer reviews
• Coordinates with Aliexpress or Alibaba merchants regarding price negotiation, change of links and delivery concerns
• Confirm delivery timelines and resolve any shipping issues promptly
• Monitor social media platforms for customer inquiries and feedback
• Create posters and banners for promotions or campaigns using graphic design using Shopify tools, Canva and Photoshop
• Perform daily checks for website issues, including broken links and loading errors
• Identify seasonal products and group them into specific collections
• Regularly check for Medium and High-Risk orders
• Organize documents and files systematically for easy access
• Fix any errors on Google Shopping, ensuring that product information is accurate and up to date



CRM

• Build and maximize list acquisition for sales leads
• Updates customers' account of information
• Remind loaness regarding balances
• Call existing customers with a good standing record for reapplication
• Check and manage loanees' status of records for collection