Cheyserr Rollon

PROFILE SUMMARY A 9-year dedicated Virtual Assistant since 2014, with experience in general administrative roles, customer service, e-commerce, CRM, and lead generation. I have a strong commitment to my role and focus on keeping tasks up to date and ensuring clients' satisfaction with a proactive and client - centric approach. WORK HISTORY CHEYSERR S. ROLLON ADMINISTRATIVE ROLES | CUSTOMER SUPPORT ECOMMERCE | BOOKKEEPING CONTACT --cheys.meow #20B Bolivar St. Phase 8, North Fairview, Quezon City 1121 SOCIAL MEDIA AND NETWORK /cheysrollon @ch3ysrmeow cheyserr-rollon-/ rcheyserr.wixsite.com/cheyserr-rollon GENERAL VIRTUAL ASSISTANT STANDARD MOBILE COMPANY RETAIL/WHOLESALE TRADING - MIAMI FLORIDA November 2014 - October 2023 AMAZON | BACKMARKET | EBAY Receive and process customer orders Address daily customer issues and inquiries through various channels (email, phone, customer care platform) Provide online troubleshooting guides for technical issues Create a detailed report for FBA reimbursement claims Coordinate with UPS for refunds, returns, delays, and handling lost or damaged parcels Generate invoices and send them to customers Responsible for providing labels and tracking for daily shipping transactions Coordinates with customers for any change of orders and schedule delivery Communicate with warehouse personnel to ensure accurate stock levels and timely shipments B2B Build and maintain a list of existing and potential suppliers/buyers Maximizes list of existing and new supplier/buyer Conduct outbound calls to suppliers and buyers for relationship-building and business development Live, Phone, and email support Conduct weekly email blasts to share updated price lists for both wholesale and retail customers Coordinate with different auction/bidding platforms for sourcing and selling products Cross-post promotional content on various platforms to increase visibility. GENERAL VIRTUAL ASSISTANT NEXT CELLECTION WHOLESALE TRADING - RENTON WASHINGTON March 2022 - August 2023 Provide labels for local and international shipping Resolve issues with UPS with delivery issues such as delay, lost, and damaged parcels PERSONAL INFORMATION Birthday: December 04, 1990 Age: 32 years old Civil Status: Single Religion: Roman Catholic Height: 5’1’’ Weight: 50 kg EDUCATION BACKGROUND OUR LADY OF FATIMA UNIVERSITY (2011 - 2012) BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Hilltop Subdivision, Lagro, Quezon City PH Bachawan National High School (2003 - 2008) Bachawan , San Agustin , Romblon Province PH 5501 Bachawan Elementary School (1995 - 2003) Bachawan , San Agustin , Romblon Province PH 5501 SEMINAR IVT INTERVOICE TECHNOLOGIES GLOBAL SOLUTIONS J. Vargas, San Antonio, Ortigas Center, Pasig, 1605 Metro Manila PH Virtual Assistant Training March 04 -16, 2013 Provide documentation related to refunds/payments and purchase orders Provide invoice using Quickbooks Create a general outline for updating weekly price lists and competitor master lists in Excel Coordinate with banks for any transactional issues SHOPIFY VIRTUAL ASSISTANT FLASK FINE WINE AND WHISKY RETAIL | WHOLESALE - STUDIO CITY CALIFORNIA May 2022 - July 2023 Conduct research on each liquor, wine, and spirit product Gather detailed descriptions, including origin, flavor profiles, alcohol content, and any other relevant information Complete the listing on Lightspeed by putting a description and corresponding high-quality images for each product Ensure the accuracy of product data following the standard format and synced to the Shopify website Regularly check for any discrepancies or issues in product listings Address any missing or inaccurate information on the website Coordinates with the physical store personnel for new and upcoming stocks Maintain a well-organized system for files and documentsOrganize files and documents SALES DIRECTRESS PHILIPPINES BASED BILLION WAY (USA-CHINA) March 2021 - April 2022 Receive and ensure that supplies are properly labeled and packaged for shipping Utilize FedEx's tracking to monitor the status of shipments in real-time Manages and monitors warehouse sales and operation Maintain a comprehensive database for suppliers, shipments, and sales Maintain a supplier database Keep a detailed record of all financial transactions Liaises all bank transactions Categorize and track expenses ECOMMERCE GENERAL VIRTUAL ASSISTANT PMDM MARKETING - BERLIN GERMANY 99STARLIGHT | PALACE OF TOP TRENDS | TOP BIG DEALS August 2017 - October 2018 SHOPIFY Research and identify products that are in demand during specific seasons ONE STEP AHEAD LEADERSHIP SEMINAR September 26,2012 SJB Auditorium Our Lady Fatima University, Lagro, Quezon City PH ANDROID SOFTWARE DEVELOPMENT SEMINAR September 25, 2012 Research and identify products that are in demand during specific seasons Extract product data from online stores using web scraping tools or Dropified, create compelling titles, make precise descriptions and accurate tags Provide high-quality lifestyle images and actual product images Design posters and banners that align with the current season's marketing theme Conduct regular checks for website issues, broken links, or errors Receive and process orders Address daily order issues promptlyHandles daily order issues AMAZON LICENSES & CERTIFCATES EZACC ONLINE TRAINING ACADEMY Quickbooks and Xero October 31, 2023 Quickbooks ProAdvisor Certificate October 31, 2023 Xero ProAdvisor Certificate November 1, 2023 - December 2024 Xero Payroll Certificate November 1, 2023 - December 2024 SKILLS Customer service Product listing Product quality analyst Product research Handles and reviews high and medium-risk orders Email management Email and phone support Basic graphic design, video and photo editing Lead generation Appointment setting; Scheduling Data entry Social media and network management Documents, files and calendar organization Social media content curation Logistics handling Bookkeeping Use web scraping tools to extract product details from the mentioned retailers (Bed Bath and Beyond, Walmart, Overstock, Wayfair, Fleet Farm, Sears, Best Buy, etc.). Assures an accurate and exact detail of all the listed products on the software queue before posting on Amazon Seller Central GENERAL VIRTUAL ASSISTANT ECOMMERCE STORES - MONTREAL CANADA SHOPIFY RING TO PERFECTION | GOOD MORNING QUOTE | BEAUTIFIED DESIGNS February 2017 - July 2017 Research the products with high demand and positive feedback on Aliexpress or Alibaba Using Dropified or Oberlo, build a listing from scratch by extracting relevant data, creating compelling product titles that include key features, crafting precise and detailed descriptions, highlighting unique selling points and adding accurate tags for better search optimization Use high-quality lifestyle images and product photos provided by the client or sourced from Google results Filter and analyze customer reviews Coordinates with Aliexpress or Alibaba merchants regarding price negotiation, change of links and delivery concerns Confirm delivery timelines and resolve any shipping issues promptly Monitor social media platforms for customer inquiries and feedback Create posters and banners for promotions or campaigns using graphic design using Shopify tools, Canva and Photoshop Perform daily checks for website issues, including broken links and loading errors Identify seasonal products and group them into specific collections Regularly check for Medium and High-Risk orders Organize documents and files systematically for easy access Fix any errors on Google Shopping, ensuring that product information is accurate and up to date CHARACTER REFERENCE Alex Tchogorian Standard Mobile Company President +1 (305) 384 - 8182- Andrew Dinh Next Cellection President -- Peter Jarjour FLASK Fine Wine and Whisky Owner- Angelique Caguioa Zoutsourced CoFounder- PROJECT BASED VIRTUAL ASSISTANT(OFFICE BASED) IBM BLDG. EASTWOOD CITY LIBIS, BAGUMBAYAN, QUEZON CITY, 1800 PH SALES RAIN BPO August 2013 - May 2014 Utilize various channels such as online platforms, social media, and industry events to generate leads Identify and target potential customers who may be interested in your products or services Build and maintain a comprehensive list of potential leads Regularly update and maintain accurate customer account information Reach out to customers with outstanding loans to remind them of upcoming payments Reach out to existing customers with a good standing record who may be eligible for reapplication Monitor and manage the status of records for customers in the collection process TOOLS & PLATFORMS Facebook, Instagram, Twitter, Pinterest Amazon, Shopify, Ebay, Backmarket, LinkedIn AliExpress; Alibaba Order Processing (Lightspeed, Oberlo, Dropified, Aftership, eCanvas, CG Pro, RemoveTheBackground, Google Shopping) Amazon (Amazon Seller Central, ArbitrageSuite, Keepa, FastMachine, FBA Calculator, Scanalyzer, TheCamelizer, Scraper, eComNinja) Office (Microsoft; Google Drive) Storage (Google Drive, One Drive, Dropbox) Email (Gmail, Thunderbird, Mailchimp, ActiveCampaign, Yahoo, Outlook) Multimedia Editor (Adobe, Canva, Lightworks, RemoveTheObject) Other Extension (Grammarly, Hemingway, Rapportive) Other App (Slack, GMeet, Hippo, IP Location Finder, Skype, Teamviewer, Zoom, Go2meeting FIVE9, VOIPBerry) Bookkeeping (Quickbooks, Xero, Xero Payroll)