Chetan Bhende

Chetan Bhende Business Development Professional- - Nagpur,Maharashtra linkedin.com/in/chetan-b-b PROFILE Results-driven professional with over 6+ years in IT services, business development, operations analysis, and customer success. Proven expertise in boosting revenue by 30%+ through strategic upselling, market segmentation, and productivity enhancements. Adept at leading cross-functional teams, resolving complex issues, and building client relationships. Certified in Entrepreneurship, Client Engagement, and Tourism Operations. PROFESSIONAL EXPERIENCE 01/2025 – present Remote The Solar Team - Powur Energy Appointment Setter (Freelancer) Successfully booked over 68% of customer appointments resulting in increased sales opportunities. Achieved a customer acquisition rate of approximately 79% through targeted outreach and personalized follow-ups. Played a pivotal role in expanding the company's customer base, contributing to a 25% growth in new client registrations. Received recognition from management for maintaining a high appointment conversion rate and delivering exceptional customer service. Developed and refined outreach strategies that improved appointment setting efficiency and customer engagement. • • • • • 08/2024 – present Hyderabad IDIEA Media Pvt Ltd (Starrec Solutions) Business Development Consultant - Freelancer Initiated and negotiated agreements with various large corporations, positioning IDIEA Media as a trusted provider of digital marketing solutions. Acted as a key point of contact facilitating seamless communication and fostering long-term relationships with clients. Successfully acquired approximately 58% of new customers through targeted outreach and relationship-building initiatives. Contributed to a 35% increase in client acquisitions, significantly boosting the company's revenue and market presence. Developed customized proposals and presentations that effectively addressed client needs, leading to a high conversion rate. • • • • • 09/2022 – 04/2024 Pune, Maharashtra Amazon Development Centre India Senior Seller Support Associate Resolved 100+ daily vendor issues via email/phone, improving satisfaction by 25% through timely operational support. Collaborated with 5+ resolver teams to expedite case resolutions, reducing backlog by 0%. Created client-facing documentation and insights dashboards, enhancing policy clarity and decision-making. • • • 07/2022 – 03/2023 Pune, Maharashtra Alpha OBS LLP Venture Business Development Executive (Freelancer) Diversified product portfolio via strategic brand events, increasing customer acquisition by 35%. • Led pricing/market segmentation discussions, boosting profitability by 20%; trained 15+ staff in sales techniques. Drove quarterly business reviews and growth plans for key clients, aligning teams with market trends. • • 10/2021 – 10/2022 Pune, Maharashtra Eaton Technologies Operation Analyst Managed Remedy/Control-M ticketing systems, resolving 200+ automation issues monthly. Monitored Hadoop/AS00 workflows and virtual machines (Automation Anywhere), ensuring 99.9% uptime. • • 01/2021 – 09/2021 Pune Region HDFC Bank Business Development Associate Won Bajaj Insurance Trophy for highest health insurance sales in Pune Region during COVID-19. Cross-sold credit/insurance products, managing 50+ BDR operations weekly. • • 06/2019 – 12/2020 Hyderabad, Telangana ICICI Bank Phone Banking Officer Achieved #1 in credit card sales; resolved complaints with 95% satisfaction via upselling/reimbursement support. Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency. • • EDUCATION 2018 Nagpur, Maharashtra Bachelor of Engineering in Computer Science Engineering, CGPA: 7.8 G.H.Raisoni College Of Engineering, Nagpur University Developed a website for blood donors around the city as part of a team project in the software engineering course. Conducted independent research on trainings and placements, resulting in an agency that trains students in the initial phase to become job-ready after graduation. • • SKILLS Business Development International Business Business Growth Strategies Client Engagement Pricing Strategies Upselling/Negotiation Vendor Management Project Management Process Optimization CRM Automation Anywhere Control-M Remedy Photoshop CERTIFICATIONS Certified Specialist (The Solar Team) Entrepreneurship and Innovation Client Service & Engagement Bloomberg